Brooks Brothers quality slipping? Defects on new shirts

[soupcxan]

I recently ordered three non-iron shirts from BB. After I got them home and unfolded them, I noticed defects on two. The first one had an obvious fraying edge along the shoulder seam. It'll have to go back. You can see what happened with the second one - not worth returning, but still not indiciative of great quality control. Everyone produces a dud once and a while, but two out of three ain't good.

 

[magogian12345]

Originally Posted by soupcxan

I recently ordered three non-iron shirts from BB. After I got them home and unfolded them, I noticed defects on two. The first one had an obvious fraying edge along the shoulder seam. It'll have to go back. You can see what happened with the second one - not worth returning, but still not indiciative of great quality control. Everyone produces a dud once and a while, but two out of three ain't good.

Wow, that is pretty bad.

 

[hth2002]

Are those shirts from the outlet store? That's awful. I bought 3 shirts from Brooks Brothers store in the Galleria and it was difficult. I couldn't buy any of the striped or white shirts, because they were too sheer for appropiate work attire. One of the shirts had a slightly frayed collar after 1 washing.

Their quality was really bad during the M&S ownership, but has improved steadily. They still have problems from year to year. Their quality for each item varies every few years, depending on the factory that got the contract.

 

[soupcxan]

These were bought at the retail (not outlet) store. They didn't have my size in so they were transferred from the catalog division.

 

[srivats]

Originally Posted by soupcxan

These were bought at the retail (not outlet) store. They didn't have my size in so they were transferred from the catalog division.

Take them back - I am sure they'll take care of it.

I don't think there are QC issues at BB (yet, touchwood!); just bad luck in your case I guess.