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- May 9, 2013
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While I hardly do post here, I am a member of this forum and read here occasionally.
I think you might have a legitimate case to be made about your issue with the lengthy delay. I spoke to you earlier today and as far as I am concerned the issue is resolved with your item arriving in the next two business days. I do not always deal with shipping and yes sometimes in transition things get mixed up but other than delays sometimes in delivery which i admit happens, we scam no one and go the extra mile to make sure every customer receive their item of fair value for the money they pay to us........
We run a small factory here, we are not dependent on any third party to make our products so there is NO issue with us being able to deliver a product. None at all.
Now regarding fair value: NEWP's Case is a completely different one and should NOT be compared to yours, and the idea that he would think it is, shows exactly the nature of the problem I have with him.
I am not gonna discuss the specific details publicly and this is the ONLY time i will be addressing this because I don't see the point to waste my time, his time or anyone here. Nor am I interested in any drama which i see occasionally being drawn out on forums between different people. There is nothing for me to gain from it more than loss of time
Newp bought an item from us in a SAMPLE SALE, not from any one of our stockists, and not from our webstore, as you originally did.
As far as sample sale goes. ALL sales are final. That's not just with me, but I have never known of a sample sale where you can buy an item and return it. No company or designer in the industry that i am aware of does that.
Now the item he bought was too small for him, when he notified me, I decided to extend to him the courtesy of returning the item in exchange for something else as i did not want to leave him stuck with an item he could not use.
I gave him TWO OPTIONS which i think was more than fair and reasonable
1. He could exchange the item for a current season item on sale on our webstore and if the cost was more, pay the difference. He wanted an item that was about $40 more than what he had paid me but refused to pay the difference, implying that i should just give him the item as a straight up exchange. I decided not to as I run a business and I didn't think it respectful for him to buy a sample that was four seasons old but expect me to replace it with a current season item. his basic argument was that with shipping cost and VAT taxes (which i highly doubt he paid but will not even bother to dispute)
his total payment was more than the item he wants to exchange. Not considering that we do not get shipping charges, or if he paid vat, I did not collect that, but only the cost of the pants he bought.
2. When he refused to proceed I then offered him the option to choose an item from our back stock that was comparable to what he bought. while he was open to that option. he implied he didn't want to and was complaining to my assistant about how unfair it was to him.
It was I who told Terence not to communicate any further with him and i would deal with the matter myself as I didn't see the issue going anywhere. in dealing with him his basic approach was to be passive aggressive as if he thinks making the issue public or to speak to friends on Fashion forums would get me to cave to his wishes out of fear of a bad rap.
I wasn't going to have it, would never, not with him, not with anyone else. I simply can't be bullied or manipulated to cave to unreasonable an unfair demands
I know there is a lot to lose if you develop a bad rap on fashion forums, especially among people passionate about the clothes you make and with a lot of scammers making people skeptical of supporting certain brands/ stores....... But I will not be intimidated by anyone into caving to their demands, if i examine them and consider them unfair. matter of fact the more reasonable you are with me I will go above and beyond to take care of you, like I have for thousands of clients to ensure they are happy with doing business with us
We take responsibility for the fact that at times we drop the ball. Omar White might have a legitimate case. BUT NOT NEWP and that distinction should be made clear.
The ONLY reason I am willing to give NEWP his money back is not because he is entitled to it, but simply because I agreed for him to ship the item back and it was is in our possession and as unreasonable as he has been. I will not allow him to say that we took his money and he returned an item and got nothing back.
that's not what we stand for as a company and I am not interested in keeping someones money while I have the product in my possession.
Actually we have someone who is interested in the pants he originally had and it will be sold and his money returned to him as i told him.
I live by personal principles of treating others as fairly as i would like to be treated, but at the same time, there are some unreasonable people in this world and they will not pull a fast one on me.
Sorry it wont happen. I understand he may have felt sighted, that's fine but this is about business and not feelings. after I have accepted to take the item back and gave him two options for exchange, that to me is more than enough of going against policies in order to be accommodating. if none of those options are favorable to him there is nothing else i can do.
D, we can speak by email to address any concern you might have going forward. as for Newp, I wish him all the best
Shah,
no its not a unique situation. it is what we do, but at times with people something might go awry. then you do not hear about the good you do, you hear about the bad stories, at times from a skewed perspective but such is the nature of things.......
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