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A great customer service experience with Michael Spencer


Well-Known Member
Nov 3, 2011
Reaction score
Michael Spencer makes dress shirts to order - online. Have worn a few of their oxfords the past 3 1/2 years. The fabric and fit/finish are excellent, far better than, say Brooks Brothers' 'original polo.' I'm not a fan of no-iron cotton and appreciate Oxford cloth that's robust, easy to iron, and likely to last for many years. I also like the fact that I can choose the sizing and features on the shirt - monogram, locker loop, several different styles of collar, placket, cuff. Apart from that, these shirts are put together well.

I ordered a shirt from them some months back and screwed up the measurement on the cuffs. My fault, user error, end result being the cuffs were an inch too tight. I felt stupid, but I asked about sending the shirt back to replace the cuffs. Their response - no problem, and no charge for the repair.

The repair turned into a replacement of the entire shirt. I don't know why, but it took a while, a few months, to get that done. Longer than I waited for the original shirt. I politely asked for updates a few times. When the shirt finally arrived, it was, as expected the right size, and the same quality. Moreover, in a nod to the delay, the company issued me a credit to get the next shirt free of charge.

I freely admit I screwed up the initial order, and the company freely admitted it took too long to get the repair/replace out, but offering the credit was both unexpected and the kind of outstanding customer service one rarely sees today.


Distinguished Member
Apr 19, 2019
Reaction score
thanks for sharing, in this current dessert of customer service it always good to hear positive feedback.

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