Looks like it's official, Alinea has rolled out the ticket program in place of reservations and with it an official FB page.
Why tickets instead of reservations?
Alinea has 3 people answering phones six days per week answering hundreds more phone calls than we have reservations available. It is a disappointing and frustrating process for our customers and staff alike.
What does the ticket include?
Your ticket is inclusive of our Tour tasting menu. Please arrive within 15 minutes of your ticket time or we may be unable to serve you.
Why is a service charge added?
Since we are not billing our patrons at the time of the dinner we are adding a 20% service charge at the time of purchase.
Can I get a refund once purchased? Can I exchange my ticket for a different night?
No. Just like a sporting event, concert, or theater ticket all sales are final.
Can I give my ticket away or sell it?
Yes. The ticket is completely transferable. However, selling tickets for greater than face value may be illegal in your area. Anyone who purchases a ticket from another patron should take care to be sure that the ticket and times are as claimed by requesting both an email confirmation from us as well as a printed ticket from the seller. Any tickets purchased on the secondary market are at the purchaser's risk. We will not be held responsible for forgeries or misrepresentations.
Do you offer a vegetarian option?
Alinea accommodates vegetarian diners without compromise to the quality and originality of the cuisine. Please indicate that you wish to have a vegetarian menu when we call to confirm your ticket purchase.
What about allergies or other restrictions?
Alinea strives to provide personalized service to our guests. Please indicate your needs when we call to confirm your ticket purchase and we will do our best to accommodate your desires.
What are wine or beverage pairings? When do I order?
When you arrive at Alinea your captain and sommelier will go over all of the beverage pairing options with you. You will pay at the end of the meal.
I have a party of 7 or more, how can I buy a ticket?
The largest table at Alinea is for 6 people. If you have a larger party you may inquire about booking the entire restaurant on a Monday or Tuesday evening.
Can I call for tickets?
Alinea will hold a limited number of tickets per night for visiting chefs, culinary professionals, and friends of the restaurant. You may email inquiries to: email@example.com or call us between 10 AM and 3 PM every Friday at 312-867-0110.