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Who were some of your worst, rudest, and/or most ignorant customers? - Page 44

post #646 of 654
Quote:
Originally Posted by MZhammer View Post

When I worked at Nordstrom we had a gentleman come in from Saudi Arabia who entered the store about 10 minutes before close. As per our policy, we did not ask the gentleman to exit but continued to assist him until he was satisfied, keeping all associates in the store.
He looked at suits for about an hour and got four of them (Canali and Zegna) marked for tailoring. When we proceed to checkout he began to try and negotiate on price. He said he wanted free tailoring and 30% off the price or he would not take them. I nicely explained that we did not negotiate prices and the price listed was the best I could offer at the moment. He demanded to see my manager and was appalled that it was not customary to haggle on price. He left cursing us for waiting his time.
In total the event took us about an hour and a half past close and every store employee in the mens department had to stay until he left...
The second example that comes to mind really affected me most because it happened during my first week as a SA. This time a man came into our store and explained he had a blind date set up and needed a whole new outfit and cost was no object, it needed to be perfect. We spent what seemed like forever picking out a whole outfit from shoes to the SC and everything in between. He thanked me and said he would be in again due to the superb service he had received. We got it all tailored and he picked it up in time for his date.
True to his word, he returned two days later and sought me out. He explained how well the date went and how the woman was a bombshell etc etc... Then said he needed to return everything because it wasn't his style.
There were mustard stains on the shirt, the shoes were worn, and the SC and pants had been altered. I felt cheated out of the commission and felt like it was wrong for him to return them so I called my manager to assist him. My manager politely apologized we got his style wrong an returned the garments. On his way out the customer had the balls to thank me again for the help...


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post #647 of 654
Quote:
Originally Posted by MZhammer View Post

The second example that comes to mind really affected me most because it happened during my first week as a SA. This time a man came into our store and explained he had a blind date set up and needed a whole new outfit and cost was no object, it needed to be perfect. We spent what seemed like forever picking out a whole outfit from shoes to the SC and everything in between. He thanked me and said he would be in again due to the superb service he had received. We got it all tailored and he picked it up in time for his date.
True to his word, he returned two days later and sought me out. He explained how well the date went and how the woman was a bombshell etc etc... Then said he needed to return everything because it wasn't his style.
There were mustard stains on the shirt, the shoes were worn, and the SC and pants had been altered. I felt cheated out of the commission and felt like it was wrong for him to return them so I called my manager to assist him. My manager politely apologized we got his style wrong an returned the garments. On his way out the customer had the balls to thank me again for the help...

They actually let him do that? confused.gif
post #648 of 654
That fucking sucks man.
post #649 of 654
worst I have heard was when a client at huntsman was told that the bench tailor working on his suit was very ill in hospital (Cancer I think) so his suit was delayed. The client shot back with: well if he dies who makes up my suit?! He got the phone slammed down on him for that one and rightly so.

I think the worst for me was 4 hours straight, talking about one $225 shirt. An hour fine, 2 hours and I wanted to kill him, 3 hours I was ready to kill myself. It was quite an unremarkable shirt as well, the guy just talked himself around in circles and obsessed about every conceivable detail. Really felt like some kind of ironic punishment, it made me hate something I love to do. I had to sit in a darkened room with a bottle of scotch for an hour after that. My wife thought someone had died or something.
post #650 of 654
Quote:
Originally Posted by SpooPoker View Post

That fucking sucks man.

Whut he sed.
post #651 of 654
Quote:
Originally Posted by David Reeves View Post

I think the worst for me was 4 hours straight, talking about one $225 shirt. An hour fine, 2 hours and I wanted to kill him, 3 hours I was ready to kill myself. It was quite an unremarkable shirt as well, the guy just talked himself around in circles and obsessed about every conceivable detail. Really felt like some kind of ironic punishment, it made me hate something I love to do. I had to sit in a darkened room with a bottle of scotch for an hour after that. My wife thought someone had died or something.


I honestly have no idea what could have been said in that conversation that it took four hours. Maybe he was lonely?
post #652 of 654
Quote:
Originally Posted by David Reeves View Post

I had to sit in a darkened room with a bottle of scotch for an hour after that. My wife thought someone had died or something.

lol8[1].gif
post #653 of 654
Quote:
Originally Posted by David Reeves View Post

worst I have heard was when a client at huntsman was told that the bench tailor working on his suit was very ill in hospital (Cancer I think) so his suit was delayed. The client shot back with: well if he dies who makes up my suit?! He got the phone slammed down on him for that one and rightly so.
I think the worst for me was 4 hours straight, talking about one $225 shirt. An hour fine, 2 hours and I wanted to kill him, 3 hours I was ready to kill myself. It was quite an unremarkable shirt as well, the guy just talked himself around in circles and obsessed about every conceivable detail. Really felt like some kind of ironic punishment, it made me hate something I love to do. I had to sit in a darkened room with a bottle of scotch for an hour after that. My wife thought someone had died or something.


I worked at a kiosk on a train station, when I was in school one afternoon during rush hour someone decided that jumping out in front of a passing through train, was a good idea, which meant that all the train traffic in the whole city was shut down, due to the paramedics etc. had to walk around on tracks and remove the guy and standing on the platform it was pretty damn obvious what had happened.

Then some guy walks in to the kiosk where I was working which had NOTHING to do with the train traffic and starts complaining about that it was an atrocious that the trains were delayed and he wanted a taxi on our dime, he didn't want to listen to reason when I told him, that that someone was lying in pieces on tracks etc., I was very close to jumping over the counter and drag him down to look at what had happened.
post #654 of 654
The customer is always right. Right assholes. It's not just retail customers.
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