CousinDonuts
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When I worked at Nordstrom we had a gentleman come in from Saudi Arabia who entered the store about 10 minutes before close. As per our policy, we did not ask the gentleman to exit but continued to assist him until he was satisfied, keeping all associates in the store.
He looked at suits for about an hour and got four of them (Canali and Zegna) marked for tailoring. When we proceed to checkout he began to try and negotiate on price. He said he wanted free tailoring and 30% off the price or he would not take them. I nicely explained that we did not negotiate prices and the price listed was the best I could offer at the moment. He demanded to see my manager and was appalled that it was not customary to haggle on price. He left cursing us for waiting his time.
In total the event took us about an hour and a half past close and every store employee in the mens department had to stay until he left...
The second example that comes to mind really affected me most because it happened during my first week as a SA. This time a man came into our store and explained he had a blind date set up and needed a whole new outfit and cost was no object, it needed to be perfect. We spent what seemed like forever picking out a whole outfit from shoes to the SC and everything in between. He thanked me and said he would be in again due to the superb service he had received. We got it all tailored and he picked it up in time for his date.
True to his word, he returned two days later and sought me out. He explained how well the date went and how the woman was a bombshell etc etc... Then said he needed to return everything because it wasn't his style.
There were mustard stains on the shirt, the shoes were worn, and the SC and pants had been altered. I felt cheated out of the commission and felt like it was wrong for him to return them so I called my manager to assist him. My manager politely apologized we got his style wrong an returned the garments. On his way out the customer had the balls to thank me again for the help...
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