tsekh
Senior Member
- Joined
- Apr 26, 2011
- Messages
- 265
- Reaction score
- 19
Such service is horrifying...
Update: My "replacement" shoes arrived today; they basically plugged the two holes with something - probably black shoe polish - and shipped the same pair of shoes back to me. I called customer service and calmly informed the CS representative what had happened. She apologized profusely, and said she would get them started on a new pair immediately. Although I'm inclined to write them off at this point and get my money back, I'm going to give them one more chance. Damn, this is frustrating.
Such service is horrifying...