clintonf
Senior Member
- Joined
- May 24, 2007
- Messages
- 904
- Reaction score
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Hi all,
I recently sold a suit on eBay (please refer to link below) and it was sent to the Buyer within the timescales specified.
http://cgi.ebay.co.uk/ws/eBayISAPI.d...=STRK:MESOX:IT
I hadn't heard any comments/feedback from the buyer and I sent a complimentary message to the Seller to see whether he was ok with the suit. and I got this response:
My questions is:
What should I do?
Thank you all in advance
Clint
I recently sold a suit on eBay (please refer to link below) and it was sent to the Buyer within the timescales specified.
http://cgi.ebay.co.uk/ws/eBayISAPI.d...=STRK:MESOX:IT
I hadn't heard any comments/feedback from the buyer and I sent a complimentary message to the Seller to see whether he was ok with the suit. and I got this response:
I replied with:Hello,
I'd like to return your suit please.
The arms are a little short (which I had anticiapted) but since they have already been professionally lengthened (which I had expected to have to do) I'm not able to.
Please let me have a return address.
To which he replied:Hi xxxx, thanks for your message.
Regardng the sleeves, are you saying that the measurements that I provided are wrong?
If you are saying that, would you please provide you measurement so that I can compare this with mine when I receive the suit?
If you agree with the measurements, then please let me know as we will need to have a further conversation.
Many thanks
Clint
I sent him a final reply of:Hi Clint,
I'm saying that I hadn't expected to find that the sleeves had been lengthened. I feel that your description should have mentioned this since I had anticipated lengthening myself.
I can't wear the suit as it is and therefore would like to return it.
Thinking about it, I don't think eBay can help me. I want to provide the best service that I can when I sell goods. However, I do feel that he's not asked any questions about the sleeve length, even when I thanked him for bidding on the auction and told of my schedule for posting.Hi xxx, I understand your concern and I do not want you to have a negative experience with my sales.
However, I clearly stated a length and that the marked size is a regular.
I have also stated that the suit has been worn.
I have sold many suits and all of the one thus far has never had any issues with the sleeves being too short.
My returns policy clearly states that that I will provide returns if I grossly mis-represent the item and that the buyer should ask questions to satisfy themselves that the item is suitable.
I don't think that I've mis-represented the item and even after the auction ended there was opportunity for you to ask questions.
As I said above, I don't want to make your experience a bad one with me. So what I will do is contact eBay and discuss this one with them and get back to you by Tuesday at the latest with their reply.
I urge you to do the same and if you manage to get a reply before me, please let me know.
Sorry that this hasn't gone the way you expected, but as a seller I have no idea of your sizing. However, you do and therefore asking questions is the only surefire way to avoid these situations.
I'll be in touch shortly.
Regards
Clint
My questions is:
What should I do?
Thank you all in advance
Clint