Thecrabbisk
Member
- Joined
- Jul 4, 2008
- Messages
- 21
- Reaction score
- 0
As a long time customer of TM Lewin (almost 10 years), I have to say their service has really deteriorated in the last year as they've expanded.
On my last transaction with them they "pre-charged" my debit card twice, causing my debit card to go into a negative balance, which then caused the Chase fraud department to put a hold on my card so that I couldn't even use it at all!
Then once that was settled, they sent me the wrong sized suit jacket and when I contacted them, they didn't even acknowledge the mistake or apologize!
In another order they shipped items a week apart in two separate shipments yet charged the entire order upfront without notice that it was going to be split up. This isn't really a big deal, but it'd be nice to be told this in advance.
Perhaps the worst instance I've had with them recently was at their store on Jermyn Street where I purchased 4 shirts and came home to find that 2 of them had brown streaks where they were folded. They came out after a lot of scrubbing with one of those shout gel brushes but still, there should be no marks on a brand new shirt.
I've had other minor and other major issues with them recently, all the people I've dealt with have been courteous and respectful though. I think this is just the cost of expanding, because up to this year, I haven't had one problem with their service.
Aside from their sloppy operational mistakes, the goods are generally still excellent quality.
On my last transaction with them they "pre-charged" my debit card twice, causing my debit card to go into a negative balance, which then caused the Chase fraud department to put a hold on my card so that I couldn't even use it at all!
Then once that was settled, they sent me the wrong sized suit jacket and when I contacted them, they didn't even acknowledge the mistake or apologize!
In another order they shipped items a week apart in two separate shipments yet charged the entire order upfront without notice that it was going to be split up. This isn't really a big deal, but it'd be nice to be told this in advance.
Perhaps the worst instance I've had with them recently was at their store on Jermyn Street where I purchased 4 shirts and came home to find that 2 of them had brown streaks where they were folded. They came out after a lot of scrubbing with one of those shout gel brushes but still, there should be no marks on a brand new shirt.
I've had other minor and other major issues with them recently, all the people I've dealt with have been courteous and respectful though. I think this is just the cost of expanding, because up to this year, I haven't had one problem with their service.
Aside from their sloppy operational mistakes, the goods are generally still excellent quality.
