cw-chesnut
Member
- Joined
- Jul 3, 2020
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Okay thanks. When you say “speak to Toni” do you mean that I should email TLB or is there another avenue?I ordered an E width pair of Artista shoes and they came in with shoe trees that were too small where also one of the trees differed in size from the other. Clearly, they didn't fit the shoes well at all. Customer service was excellent though, Toni immediately sent another pair of shoe trees. Those were certainly big enough and in the right size but were way too wide for my shoes (being in narrow width) and I couldn't insert them at all, so I ended up getting a refund and opted for another brand's shoe trees (EG).
So I guess it's two issues - 1) sometimes the trees run too small, 2) in the case of narrow width shoes, the correct size trees are too wide.
In any case, I've had a very good experience with TLB resolving any such issues, customer service has been great.
Best to speak to Toni for advice on shoe tree sizing for shoes that are in between sizes, but from what I've seen I'd go with the bigger size trees in case you're getting F width shoes.