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The Official Alden Thread for 2017 - Share Reviews, Sizing, Advice, and Photos.

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gilby

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Plaza nst - B&M
fullsizeoutput_2de1.jpeg
 

JSO1

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receipt was a small piece of thermopaper from POS which became cristal white in several monthes) but I have it anyway. I don't know their policy either, because they stop to respond. That is why my review of alden international customer service - it is awful. Spent more than 1000$ (403 offline price in that closed shop) on defected boots I can't wear and didn't get any answer on this issue

E-mail [email protected] and explain the situation.
 

JSO1

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With pictures. I had a similar problem with my Alden of DC #8 captoe boots and emailed Alden. They took care of me and restored the boots.

Yes, as I mentioned in an earlier post, I recently had two pairs of Alden boots where the eyestays were coming loose from the vamp. I e-mailed Alden with photos, they told me to send the boots in, which I did. The boots were repaired and returned to me all within the span of 2 days.
 

f4oood

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With pictures. I had a similar problem with my Alden of DC #8 captoe boots and emailed Alden. They took care of me and restored the boots.
pics were sent to 3 emails: international@, general@ and info@. there was no reply...
 

BackInTheJox

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I gotta say, of all the many iterations is the Indy boot that have ever existed, those recent mahogany shell pairs are my favorite.
 
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