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Myself, I've moved from professional laundering to washing and ironing my shirts at home (except for my tux shirt), and have been very pleased with the results and the savings. Pretreat shirt collars with stain remver, cold delicate cycle in the washer, hang dry, iron with our Rowenta Autosteam iron.
Starch degrades the fibers of the cotton quickly, as I understand it.
NO STARCH
So there is a good chance they are going to starch your shirt, even if you ask for no starch or light starch. Or, even if they don't starch your particular shirt, it is going to be pressed with starch since they are feeding most of the other shirts into the machine with starch.
Also, they starch the shirts not so much to improve the finished product but to better zip them through the automatic pressing machine. Unless you are paying for premium service, your shirts will be ironed by machine. Starch works like a little lube - it keeps the shirt from catching, it keeps the machine running, it keeps the bulk laundry service on schedule. So there is a good chance they are going to starch your shirt, even if you ask for no starch or light starch. Or, even if they don't starch your particular shirt, it is going to be pressed with starch since they are feeding most of the other shirts into the machine with starch.