Not happy with W.W.Chan - am I being pedantic?(pic)

[snailtrail83]

I was in Hong Kong in late Feb/early March 2008 and went to W.W.Chan after researching these forums. I had an initial fitting followed by 2 (maybe three) more fittings. The suit took just over a week, and on the final fitting I commented on some markings in the chest area, but was told they were being caused by my shirt fabric underneath. As I had a plane to catch, I just took their word.

When I arrived back in Australia, the jacket still had some markings on the chest, but I thought this may have been caused by how the jacket was folded and that eventually the creases would disappear. (I was given the option of carrying the suit on a rack, or it being carefully folded into a bag so that it would be easier to carry.) I have now let the jacket hang for over a month and the marks are still there (I have not worn it out once).

In the 1st picture, I have highlighted one area that almost looks like there is a button or coin beneath it. It also has creases above and below the pocket which cannot be seen well in the picture. In the 2nd picture, you can also see marks not only where I've highlighted, but around the area too. When the jacket is laid flat or not under direct light, these marks may be hard to see. But, in a well lit area, you can definitely see the marks.

I called regarding this problem 2 weeks ago, and was told to send an email with pictures. I did not receive a response, and sent a second email a couple of days ago (still waiting). I feel I am being ignored, but am wondering if it is b/c I am being pedantic. If it was a cheap $500 suit I would prob ignore it, but I paid approx $1600 for it (if anyone is wondering, the material is Zegna Trofeo).

I have also tried using very light steam to get these marks out without any success. Should I bother dry-cleaning the suit? I haven't as of yet, b/c I don't think it will solve the problem.

EDIT: The photos don't really show the "markings" well... it looks worse in person.

 

[Millerp]

duplicate

 

[Despos]

May seem like an odd question but what type of suits have you been wearing before going to Chan?

 

[Piobaire]

I would complain more about the cord attached to the suit...

Those are certainly noticeable. Is it maybe from the canvassing?

 

[minimal]

There does seem to be some unnecessary "lumpiness" in your coat. You should bring it to a very good cleaner, and ask if they can try to press (not clean) it to a better shape.

If not, ask to see Chan on their next visit so you can talk to them about it in person. But I'd try it on over a fitted t-shirt first to make sure they are not right (i.e. that your shirt is not causing it, as your shirt looks pretty substantial in the photo). They seem pretty amenable to fixing things that aren't right.

And their email response speed is quite variable, at least for me.

 

[Despos]

Avoid going to a cleaners for pressing. It is an internal issue and can be resolved by a competent tailor. Pressing at a drycleaners is a waste of time. Chan pressed the jacket when it was finished and it did not go away. A cleaners will do no better.

 

[Golf_Nerd]

Originally Posted by Despos

Avoid going to a cleaners for pressing. It is an internal issue and can be resolved by a competent tailor. Pressing at a drycleaners is a waste of time. Chan pressed the jacket when it was finished and it did not go away. A cleaners will do no better.

+1

It is an internal issue and can be resolved by a competent tailor. Check it with Chan before trying anything else.

 

[jtsouth]

Originally Posted by snailtrail83

I was in Hong Kong in late Feb/early March 2008 and went to W.W.Chan after researching these forums. I had an initial fitting followed by 2 (maybe three) more fittings. The suit took just over a week, and on the final fitting I commented on some markings in the chest area, but was told they were being caused by my shirt fabric underneath. As I had a plane to catch, I just took their word.

When I arrived back in Australia, the jacket still had some markings on the chest, but I thought this may have been caused by how the jacket was folded and that eventually the creases would disappear. (I was given the option of carrying the suit on a rack, or it being carefully folded into a bag so that it would be easier to carry.) I have now let the jacket hang for over a month and the marks are still there (I have not worn it out once).

In the 1st picture, I have highlighted one area that almost looks like there is a button or coin beneath it. It also has creases above and below the pocket which cannot be seen well in the picture. In the 2nd picture, you can also see marks not only where I've highlighted, but around the area too. When the jacket is laid flat or not under direct light, these marks may be hard to see. But, in a well lit area, you can definitely see the marks.

I called regarding this problem 2 weeks ago, and was told to send an email with pictures. I did not receive a response, and sent a second email a couple of days ago (still waiting). I feel I am being ignored, but am wondering if it is b/c I am being pedantic. If it was a cheap $500 suit I would prob ignore it, but I paid approx $1600 for it (if anyone is wondering, the material is Zegna Trofeo).

I have also tried using very light steam to get these marks out without any success. Should I bother dry-cleaning the suit? I haven't as of yet, b/c I don't think it will solve the problem.

EDIT: The photos don't really show the "markings" well... it looks worse in person.
From what I understand, Chan is pretty good about fixing Chan created problems. I would let them take care of it.

 

[snailtrail83]

Originally Posted by Despos

May seem like an odd question but what type of suits have you been wearing before going to Chan?

Prior to this suit, I've basically been wearing designer OTR suits and a MTM suit.

Originally Posted by Piobaire

I would complain more about the cord attached to the suit...

Haha... unfortunately my camera had no battery power left.

Originally Posted by minimal

If not, ask to see Chan on their next visit so you can talk to them about it in person. But I'd try it on over a fitted t-shirt first to make sure they are not right (i.e. that your shirt is not causing it, as your shirt looks pretty substantial in the photo). They seem pretty amenable to fixing things that aren't right.

And their email response speed is quite variable, at least for me.

The shirt is actually tailor made too so it's quite fitted, but I have tried wearing the jacket over different shirts/t-shirts too.

I actually just checked my email, and received this response earlier this morning:

"Thank you for your e-mail and the pictures attached. These are the only pictures we
recieved from you. We had a server problem lately and are afraid that some mails had gone
lost during that period.

We noted the problem on the jacket and would like to assure that this can be fixed. Kindly
return the jacket to us via airmail and we will adjust the problem as soon as we receive it."

So yes, I'll keep everyone posted on what happens next. Seems like they genuinely did not receive my first email... or maybe they read styleforum to! j/k

 

[sonlegoman]

They've been having some computer issues lately. Last march, my order didn't arrive until the Friday before meeting them (I was to meet the following Monday). It was due to their computers not being able to charge my credit card company. And when I emailed them, it took a few days for them to get back to me. But they are very attentive and Patrick apologized in person to me. He somehow remembered that I was the person who had the delivery problem. They truly are very nice to their customers.

 

[kolecho]

Chan's customer service is no. 1 in Hong Kong. Get them to resolve the issue for you. My advice is to not let a third party even close to the suit.

 

[DandySF]

Don't have the jacket pressed until the source of the bump is identified and corrected. Pressing the jacket may leave a lasting mark in the cloth, even after the issue is resolved. Just send it back to Chan so that they can fix it. They are attentive when it comes to correcting issues.

I'm curious--can you feel something under the cloth?

 

[snailtrail83]

Originally Posted by DandySF

I'm curious--can you feel something under the cloth?

That was my first thought too, but there is nothing under the cloth. However, the majority of the marks seem to be occuring where there are pockets/labels on the inside of the jacket.

 

[Despos]

I have had this problem once. From the armhole to the chest point there is a dart cut into the canvass. The angle of the dart was off and not finished off well and created a dimple/bubble effect in the cloth similar to yours. It was very noticeable in direct light and barely visible in normal lighting. The correction is made to the canvass. The location of your cloth dimple is about where the canvass dart would be.

Any imperfections in the canvass will show up in the cloth. If any of your previous suits were fused you would not have had this issue before. I would wear the suit regardless. It needs a little breaking in. It does not reflect poorly on Chan. This stuff just happens.

 

[Ed355]

I have experienced this before. It's to do with the canvass not being completely flat. Chan needs to open the jacket up and jiggle the canvass a bit. When this problem happened to me before (and this was many years ago), I thought (wrongly) that my tailor cheated me by giving me a heavily fused coat.