Mens Wearhouse...an employee Q&A

Discussion in 'Classic Menswear' started by menswear2613, Mar 14, 2016.

  1. menswear2613

    menswear2613 Member

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    Thank you!

    I appreciate it!
     


  2. IChen

    IChen Senior member

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    Doesn't matter if he works at Kiton or Zegna or Brioni or Gap or Jcrew, but I sorta question how can he know menswear so much from a sales person standpoint at such a young age with such little experience. But obviously, he's passionate, done his research, put in effort, and he's confident which is all very good. To be fair, I'm sure there's a lot more about suiting that he could learn, myself included. I want to get into the tailoring aspect more but this isn't something generally taught.

    But it's good that he put in the effort because learning how to sell isn't the same as product knowledge, so good for him.
     


  3. starro

    starro Senior member

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    So is JA MTM fully canvassed, or half canvassed? The answer to that question would then have bearing to the claims of the suits being "handmade".
     


  4. breakaway01

    breakaway01 Senior member

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    Thanks for the thorough reply. Is every branch supposed to have at least one person who has gone to regional training? I doubt the answer will be yes, but can MTM tuxedos be ordered through this program?
     


  5. breakaway01

    breakaway01 Senior member

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    Handmade is not the same thing as hand sewn. These cannot be hand sewn. I also doubt they are fully canvassed. At that price point I'd be happy if they were half canvassed but wouldn't be surprised if they were fused.
     


  6. starro

    starro Senior member

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    Some research on AAAC reveals that they are half canvassed, as you surmised. I think eHaberdasher Benjamin line sets the bar in terms of affordability of canvassed suits.
     


  7. othertravel

    othertravel Senior member

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    I'd like more info on how the suits are handmade at such a low price point.

    What specifically is done by hand? Are the sleeve heads attached by hand?

    Not being sarcastic. Just curious.

    I thought the bar for handmade included suits like Brioni, Kiton, Formosa, etc...
     


  8. othertravel

    othertravel Senior member

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    And also, thanks for your contribution. Even though MW doesn't get a lot of love, it's great that your post is starting a larger conversation. Most posts on SF these days are "+1" or the classic "deetz please". (Present company included).
     


  9. menswear2613

    menswear2613 Member

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    Last edited: Mar 15, 2016


  10. menswear2613

    menswear2613 Member

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    Every location unfortunately does not have someone who has gone through the regional training. I would encourage you to ask the salesperson how experienced they are if you have an interest in looking into doing JA MTM. The store manager gets the most training, (although basic) and then has to pass it on to all the other salespeople. However I attended an optional training session.
     


  11. menswear2613

    menswear2613 Member

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    Thanks for the support!

    While I admit, that mens wearhouse is honestly near the bottom of the rung of menswear, I do think that one can get some value out of the store, especially though the custom program.
     


  12. Alpha11

    Alpha11 Senior member

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    Interesting read
     
    Last edited: Mar 16, 2016


  13. PaintSplattered

    PaintSplattered Senior member

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    I agree with this, very much.

    This is true as well. I'm trying to slowly learn about tailoring and it's pretty hard to figure out what sources can be trusted.

    I'll add part of my post from another thread when I find it. It was in the thread about the closing of Jos. A Bank stores.

    edit: found it

    - I rarely buy clothes, but when I do I drive two and a half hours to a store that has excellent service and manages to survive while doing zero e-commerce. I end up spending more than I anticipated and usually as much as I can possibly afford. On the way I drive by at least three Men's Warehouse stores and one Jos. A. Bank that I know of, in various locations. Sometimes I don't spend much though, and only buy one sale item and the staff are never pushy. Ever. I have one salesman I deal with, and the other's know that and will help me if he is busy but once he is free they let him take over. It's hard to describe how they will let you look and not hover but can tell if you need help, it kind of amazing.

    I'll also add to this, there are only five salesman, including the two guys who run the store. So everyone has people that are the customers they deal with on a regular basis. I'm certainly not some VIP. I'm rarely there, actually. The staff is always friendly and professional though.

    tl;dr version - Service, quality, and building relationships count. If you don't have these, you are at the mercy of retail trends and sale cycles like everything else. Just my opinion though.
     
    Last edited: Mar 16, 2016


  14. jiredell

    jiredell Well-Known Member

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    I'm glad you started this thread, and this is an interesting read. Yes, MW is at the bottom rung of the menswear world, and much of their sales tactics are sleazy or bordering on/are criminal. I would say that MW holds some value for customers who do not live near a major metropolitan area where there are other options, or for men who are reticent about purchasing clothing online.

    I worked for MW for 5 years when I was in college, and I worked for a higher end menswear store as well. Since I'm writing a book about working in menswear, I recently got an "undercover" job at MW again in order to gather some research.

    Perhaps the biggest thing I learned upon returning to this company (after a 16 year absence) is that I would never purchase clothing from MW. The overall quality of the clothing they sell has greatly diminished, and prices have risen. I'm sure the latter reflects inflation, but still. I do not think that any of the suits or sport coats they sell are anything but fused, except for the half-canvassed MTM Joseph Aboud. They've added some bullshit tailoring charges (crease set, shirt grippers), and they now outsource tailoring and have slashed the employment of in-store tailors. Most of the tailors they employ are at best competent alteration tailors, but they certainly do not employ any master tailors, as those are far and few between, and are a dying breed, especially in the United States. It is a high pressure sales environment, and MW wardrobe consultants and customer service associates are encouraged to outright lie to customers or to not disclose certain charges, such as the above-mentioned crease set. I was standing at the counter when a customer was rung up, and the manager said, "Give this guy [the customer] a crease set; I can tell he's classy" (read: add an extra $10 to the ticket, because, at this point the customer won't even notice that it's been added). Most MW employees are woefully uneducated about menswear and have little experience outside of working at MW.

    As for the MTM program, it's not a bad value for the cost especially if, like I said above, there aren't other options near where you live. It will not be a hand-sewn garment, but it will be pretty decent, and you can get mostly what you want, in terms of style (like, if you wanted a single breasted peak lapel jacket with patch pockets, or something, that's totally doable). But you couldn't do something like a particularly unique lapel style, such as fishmouth, for example. But if there's another company or a tailor who makes MTM that's not MW near where you live, I would look into the other options before buying at MW. For example, the high end cost for the JA MTM at MW is $1,700 for a suit. The low end is $500 for a sport coat. Prices are comparable for MTM from Hong Kong Tailor in my city, but the cut and tailoring at HKT are far better than at MW. When you purchase MTM at MW, your measurements are sent to a warehouse in New Jersey, where your suit is made, then it's shipped back to the store where you made your purchase where you come in to try your suit on and have your trousers hemmed, and the in-store tailor can make any adjustments that might be necessary. Although, then again, let's say that you need the sides taken in, and the sleeves shortened, they will then send your suit out again to their National Tailoring Service, then the suit will get shipped back to the store for you to try it on and see if it's finally right. The problem with all of this is that the person who marks your suit or who takes your measurements is never the person who does the alterations. Problematic, to say the least. But, at HKT, your suit is made right there in Atlanta, and it's possible that the tailor who fit you in the first place will be working on the construction of your suit at some point. So, for my money, I'd hit up HKT.

    Sorry this is kind of long, but I feel it's worth it to explain my reasoning here.
     


  15. menswear4415

    menswear4415 New Member

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    Agreed.. I work for the company as well, and actually just ordered my own MTM suits. We're in an area where the fashion isn't as forward as say NYC, so it's nice to know you can get something different than what the malls sell. And this might be no big deal for some people but to me, getting a matching vest was worth every penny as not all OTR suits have one, nor can be purchased afterwards.

    Here's one of the two I had made, it's a deep Navy blue, not black.
    [​IMG]
     


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