bought some shoes online they came in the wrong color. What should I do?

[Texmo]

Shipping will cost about $65 to send them back and then and other $65 to get them again that's an extra $130. Who should pay for this and what should I do?

 

[ShayaEXQT]

where did you get them from?
it seems like it is their error so they should cover the shipping costs. call them up and scream that's how i get money off all my bills

 

[chet31]

Assuming everthing is as you describe, their error, their shipping, simple as.

 

[Texmo]

I didnt want to be a pain so I thought I would just keep them. I went to put them on and one of the hooks that hold the laces in place up to top just broke off. Man this is a pain ***********....

 

[Texmo]

where did you get them from?
it seems like it is their error so they should cover the shipping costs. call them up and scream that's how i get money off all my bills

They are in the UK and I am in Australia so I dont want to call them. I sent an email and I got an instant reply. Just waiting to hear back from them.

 

[ShayaEXQT]

i think they realized you're in australia and you're not gonna jump on the next plane over

watch this video for some tips..

 

[kev777]



Assuming everthing is as you describe, their error, their shipping, simple as.

Is it just me who doesnt get these type of threads?? As above there really isnt anything to discuss here, you placed an order they didnt fullfill. Point this out to the supplier with grace and ask they either refund or replace, please dont make this any more complicated than it is. Everyone makes mistakes from time to time give them the opportunity to rectify, dont be too hasty to besmirch them as they might actually act with similar grace.

 

[Texmo]

Is it just me who doesnt get these type of threads?? As above there really isnt anything to discuss here, you placed an order they didnt fullfill. Point this out to the supplier with grace and ask they either refund or replace, please dont make this any more complicated than it is. Everyone makes mistakes from time to time give them the opportunity to rectify, dont be too hasty to besmirch them as they might actually act with similar grace.

I have been sent an offer that they will replace the hook (send it out in the post) but I have to pay to get a cobbler to fit it and they will give me a 20 pound refund.

 

[HughJ]



Is it just me who doesnt get these type of threads?? As above there really isnt anything to discuss here, you placed an order they didnt fullfill. Point this out to the supplier with grace and ask they either refund or replace, please dont make this any more complicated than it is. Everyone makes mistakes from time to time give them the opportunity to rectify, dont be too hasty to besmirch them as they might actually act with similar grace.

+1. Their mistake.

 

[Newcomer]



I have been sent an offer that they will replace the hook (send it out in the post) but I have to pay to get a cobbler to fit it and they will give me a 20 pound refund.

What on earth kind of company are you working with? They sent you a defective product from the looks of it. If they sent you the wrong color, that is their fault, not yours. I think you need to provide more details in order the forvmites to give you more informed advice.