embowafa
Distinguished Member
- Joined
- Apr 21, 2008
- Messages
- 5,654
- Reaction score
- 59
I just wanted to take the opportunity to convey my gratitude to, one, Kent Wang and his amazing customer service.
Quick Backstory: I ordered one of his Kent Wang/TaT OCBD's. When the shirt arrived, the quality was amazing, but there was a slight error in the measurements making it just a bit too small for me. Without hesitation he had me return it at his expense with the promise to deliver one with the correct measurements.
When the 'correct' shirt was sent, there must have been a mixup in the mail because it never got to me. I communicated this issue to Kent and offered to purchase another shirt at cost so that all parties involved don't 'lose' out in the transaction. Again, without hesitation, he offered to send a replacement shirt for free, with the replacement arriving at my house safe and sound.
I think that when World Class customer service is given, it needs to be shared with as many people as possible. The shirt getting lost in the mail was not his fault, yet there was never a question that a replacement would be sent. It's times like this that reaffirm my belief that there are very good people in this world that do the right thing simply because it's the right thing to do.
Obviously, many of you patronize Kent's business for this exact reason, so my story should come as no surprise. I consider this my way of thanking him for all his help.
Thanks, Kent and Larisa!!
Quick Backstory: I ordered one of his Kent Wang/TaT OCBD's. When the shirt arrived, the quality was amazing, but there was a slight error in the measurements making it just a bit too small for me. Without hesitation he had me return it at his expense with the promise to deliver one with the correct measurements.
When the 'correct' shirt was sent, there must have been a mixup in the mail because it never got to me. I communicated this issue to Kent and offered to purchase another shirt at cost so that all parties involved don't 'lose' out in the transaction. Again, without hesitation, he offered to send a replacement shirt for free, with the replacement arriving at my house safe and sound.
I think that when World Class customer service is given, it needs to be shared with as many people as possible. The shirt getting lost in the mail was not his fault, yet there was never a question that a replacement would be sent. It's times like this that reaffirm my belief that there are very good people in this world that do the right thing simply because it's the right thing to do.
Obviously, many of you patronize Kent's business for this exact reason, so my story should come as no surprise. I consider this my way of thanking him for all his help.
Thanks, Kent and Larisa!!
