lim's
Active Member
- Joined
- Aug 21, 2010
- Messages
- 34
- Reaction score
- 0
I ordered from them recently--took almost 6 weeks to get the shirts. One turned out fine, though a tad wide (despite having used measurements from a tailored shirt). The other came out with such a tiny miniature collar that I can't even wear a tie with it! I selected "business collar," which in their visualizer appears to be a standard collar size, a tad less elongated than the traditional point collar. In reality, it is this tiny little collar that looks like a joke on a grown man's dress shirt.
I filed a complaint with them and got a useless email saying that it is "too expensive to fix" since it is made in Sri Lanka (funny, I figured the Swedes were having poor people make it cheaply in Asia, not expensively). Furthermore, I was told that I should have read a "knowledge database" that would have (?) informed me of the comically small collar. As a kicker, a condescending tagline from an "Ulrike Hansson" saying "Thanks for understanding" (Sorry, but I DON'T understand how your company can be quite so useless at making clear what a customer is getting). No offer to fix it, no offer for a refund.
In the end, considering that their fabrics are pretty crappy (I got an entry-level and a a mid-level oxford), I've realized I would have been much better off just buying a Ralph Lauren Polo at Marshall's for $29 and having it altered for $15, thereby saving me not only money, but time, and the bad experience of waiting almost 2 months for ill-made "custom" shirts...
I also received a poor fitting shirt from them. The yoke was off by 0.75" (that's a lot), the sleeve width by 0.5", and the waist by a full 1.0" (that's 2" of fabric!!!!!). These measurements were taken after one wash and press. I'm sure that multiple washings would shrink the shirt more, but I highly doubt that it would shrink 2" of fabric at the waist. I don't think so. And, just like blahgspot had noted, the collars are indeed a joke. They're very small and it does NOT come close to what is illustrated on their website. And mine had too much of a spread. Additionally, the monogram color did not match the shirt even though it did on the website. I even sent them pictures with a tape measure to prove my point.
Even though they accepted the return and issued a full refund, this Ulrike person added that he gave me the refund even though the shirt's measurements were correct after he washed it once more. BULLSH|T!!!! I guess he was doing me a favor? lol. Of course, Ulrike failed to mention the problems with the collar size, the collar spread, and the monogram color.
Come to think of it, he probably washed it in hot water and threw it in the dryer on high heat. Then measured the dimensions without pressing the shirt.
TailorStore.com is a joke...