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Did he start the dispute yet? Just accept it if you've already offered a refund. If not, just wait for him to do so.
Ok, so 84 items sold on Ebay, and I encountered my first TOTAL douchebag buyer. This guy buys some jeans from me says they're fake, I respond almost immediately saying that I will give a full refund once I receive jeans and/or tracking info for the jeans. He messages me again (in broken english, but has address in CT or MA), we exchange a few messages over the course of the day with me replying no less than 3 TIMES, that I have 0 issue with giving him a refund. He then says blah blah blah, I opened a dispute with Paypal. I tell him there is no dispute as I've offered you a full refund... To top it all off, initially he wanted me to ship to a different address than was on Paypal, but I refused. If I could, I would beat the **** out of this guy right now. Any advice on what to do with paypal?
Did he start the dispute yet? Just accept it if you've already offered a refund. If not, just wait for him to do so.