The two Sky Valet owners are NOT at all very computer literate, unfortunately. Â They have responded to my emails in the past, but I know they much prefer to deal by phone. Â They are also entirely clueless about how to use "the internet."
Wow, things sure happen quickly on this board. I was just at lunch and, interestingly, just as I was getting back to my office, I received a call from Adem at Sky Valet, apologizing for the "oversight" and any inconvenience. I appreciate the gesture and I'm willing to give these guys the benefit of the doubt (I'm sure that it's not easy running a small business...). The good news is that they're hopeful that I will soon have my new Vass shoes.
For the record, Adem tells me that their turn-around time for Vass special orders is roughly 12 weeks. Kabert et al., many thanks for your assistance.