Originally Posted by cretaceous_cretin
... I gave it away, because of all the stomach acid this incident has generated for me. They offered to sell me another at 30% discount, but why would I waste the money on a product that cannot be repaired?
Answer: I will _never_ buy another Rimowa product. I would at this point not even accept another at no cost (which they have not offered), due to their attitude.
Exactly! This is why we chose not to buy Tumi. Conditional warranty.
The only warranty that covers it all!
Briggs & Riley is committed to developing travelware products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly warranty in the travelware industry.If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that!
Just call your nearest Authorized Repair Center, no repair number is needed. You can find an Authorized Repair Center here on our website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center.
You can also ship your bag directly to Briggs & Riley at one of our Company Repair Centers listed below. First call our Consumer Service Center at (888) HMB BAGS (462-2247) or email us to receive a Repair Number prior to sending your bag to us. A Repair Number is required in order to process your repair request.
Official Company Repair Centers
400 Wireless Blvd., Hauppauge, NY 11788
860 Airport St., Unit A, Moss Beach, CA 94038
*Please note that you are responsible for the shipping charges to either company repair center as stated in our warranty.
Our 'Simple as that' warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
Thank you for choosing Briggs & Riley Travelware.
Click here to find the Authorized Repair Center nearest to you or call our Customer Service Department at 888.HMB.BAGS (462.2247) and we will give you instructions on how to get your bag repaired.
My understanding is that if it can't be functionally repaired, they usually replace it.