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Hundreds of thousands isn't the same as 40,000-60,000...
Indeed. Trickers etc.So you have had issues that have been resolved by RW, RRL and Wesco customer Service ?
Wow.
There must be some good German/European bootmakers. I think I'd start looking at their products,
I will return them, next week I'll be in the States anyway. Or maybe I'll do with these boots what they deserve: throw them in the trashcan.Maybe he should just bite the cost of postage and return them to Nordstrom ?
Buying in one country and taking to another is always a risk, even if the company offers a worldwide warranty. Do Wolverine offer a worldwide warranty ? If not, then the German distributor may simply not want to get involved considering them to be grey market goods.
They say 40k to 60k because they sell 40k and retain 20k additional for defective returns
I would not size up if both have heel slip. What kind of socks were you wearing and did you lace them up well?Hey guys,
So i went to a local shop to try the Originals in rust and fell in love with them. I tried on both a 10.5 and a 11 and they both felt great, the 10.5 being on the smaller end. However, both of them had the same amount of heel lift. I liked how the 11s looked on my feet as the 10.5 made my feet look kinda small, which is odd for someone who is 6 foot 3.
Will the heel lift reduce after wearing them in?, side note, i did not tighten all the upper lace loops. Will they stretch a significant amount? How do i take care of them (oils, conditioners)? Will the Rust colour darken or lighten over time?
I am going to purchase them online from cranes once the 20% coupon is back up.
sorry for all the questions, this is the first time i am spending over $150 on some footwear, so im treating it as an investment that will last for a long time
@Crane's
I will return them, next week I'll be in the States anyway. Or maybe I'll do with these boots what they deserve: throw them in the trashcan.
But why is this CS acting as if there was a German distributor? They gave me a contact email that was a dead link. This is, if you hear Crane ("millions of boots each year") a huge company. Shouldn't they be able to act like professionals?
In a few hours I'll be going to the store that once, for a short while, sold 1Ks. I'll ask the owner if he ever had contact with a German distributor.
That's the point. These boots retail in the US at about 350 $, in Germany they cost you about 400 € (almost 500 USD!!!). At this price point one should expect a) quality and b) in case of a problem, a professionally acting CS.Thanks for your input. I'll be avoiding this brand personally, you shouldn't have to deal with this level of service when purchasing products at this price point.
That's the point. These boots retail in the US at about 350 $, in Germany they cost you about 400 € (almost 500 USD!!!). At this price point one should expect a) quality and b) in case of a problem, a professionally acting CS.
Just imagine, if you invest 400 $ you can buy Wescos or Whites. Both companies offer much higher quality and are using leathers that will blow the paper thin CXL used by Wolverine out of the water.
Comparing these to my Vibergs, Wescos, Trickers and Whites they shouldn't cost more than 150 $.No one pays 350 for these, and if they cost 500 in Germany, blame exchange rates and whatever premium is tacked on.
1. I tried them on at Nordstrom. Seemed fine. A few weeks later (when back in Europe) all but 2 eyelets came loose. One Eyelet popped off and left a huge tear in the leather. My cobbler only shook his head over these boots...
2. see above. In store they looked ok.
3. Nordstrom seem legit.
What I must do now: put the damn boots in my luggage when in US next time (next week), go to Nordstrom, try to give them back. I want my MONEY back, not another pair of subpar boots. So I'm carrying the boots back to USA instead of just sending them to their German distributor (who, I'm afraid, only exists in their phantasy). One of my RWs once had a faulty stitching. These also were American bought boots. I just went into a RW-store in Germany, and they took them back. THAT'S customer service.
I will return them, next week I'll be in the States anyway. Or maybe I'll do with these boots what they deserve: throw them in the trashcan.
But why is this CS acting as if there was a German distributor? They gave me a contact email that was a dead link. This is, if you hear Crane ("millions of boots each year") a huge company. Shouldn't they be able to act like professionals?
In a few hours I'll be going to the store that once, for a short while, sold 1Ks. I'll ask the owner if he ever had contact with a German distributor.
Yes, it's all set. Spoke to Nordstrom CS, I'm in Florida next week and will return them.have you tried calling nordstom? they even have a live chat (i'm ignorant to time zones, i'm not sure what your timezone is with respect to US) online, i bet if you nagged them, they'd email you a shipping label from germany back to the US.