Black Friday at Secret Service

[whodini]

Not unless you're hearing voices...

I'm currently a few thousand miles away from LA.

 

[gobearsd]

Just checked my account and I was charged three times

I'll also give it a few days and see what happens though.

 

[SecretService]

Originally Posted by rapdancin

yes actually i had the same exact thing on my balance...it didnt go negative, but appeared twice

im just going to wait a few business days and see whats up then


Hey Guys,

We didn't have any 2 charges made for the same price today so hopefully before your charges technically go through it will be credited accordingly. If there is ANY problem feel free to email me at [email protected] and I'll make it right...including handling negative fees. I appreciate you doing your business with us and I apologize for any trouble. I won't be in the store this weekend but will be checking emails. Thanks

 

[Prada_Ferragamo]

i just checked my email and this is the response from Chad

"Hey Paul,

I just went through todays batch report and it shows no double charges. It should get cleared up on your banking statement tonight. Please let me know if you have any trouble tomorrow.

thanks,

chad"

So hopefully it'll clear up by tomorrow morning.

 

[SecretService]

I just wanted to say thanks for all who shopped with us today. The turnout in person, online and over the telephone completely exceeded all expectations and I really appreciate it. I apologize for any mishaps via charges but I'm positive that our batch out did not have the double charges and your accounts will adjust accordingly. (I actually just called our cc machine support technician when I read about the troubles)

I will swing by the store tomorrow to make sure all transactions are correct so if you have any questions call me from 10-12 pst at 213.402.1531

Thanks again.

chad

 

[Prada_Ferragamo]

I really appreciate the responses from Chad. I think this is one of the best customer services I have ever got if not the best. I'll keep you posted on this charge mishap.

Paul

 

[ltb]

things were obviously hectic today, but i was very pleased with the service i received over the phone. looking forward to receiving the stuff i bought

 

[SecretService]

Hey All,

We still show zero double charges on any of our credit card reports. If there is any trouble I'll be at the store until 12pm today and back in Monday. Have a good weekend.

chad

 

[Prada_Ferragamo]

For those who had a double or triple charges on their bank accounts, just contact your bank and have them remove the extra authorizations. ---- Paul

 

[bdr3]

The double charge phenomenon is actually pretty common- especially if you are shopping with a debit card. The bank will ping your account to verify that the money is there and essentially places a hold on those funds. Later the actual charge will come through and it will appear to have been a double charge. Your account should sort itself out automatically once the charge clears.

 

[Get Smart]

Glad to hear the sale went so well. Chad should be everyone's new style American boyfriend

 

[whodini]

What does that make me? Old style?

 

[poly800rock]

UGHHH! no WWM jacket for me today!

 

[whodini]

It takes a long time for things to get to Chino... It's practically the wild west out there.

 

[poly800rock]

Originally Posted by whodini

It takes a long time for things to get to Chino... It's practically the wild west out there.

hot as ******* balls too, no rush on the jacket