This is my first post, so hello, everyone. Any opinions given are much appreciated:
Has anyone else bought Cheaney shoes over the years? I’m having issues with quality lately.
I've bought a fair few pairs and I have always been very happy with them, I liked buying British and felt the quality reflected the price.
I feel like there has been a decline in the quality lately.
My latest pair of Oxford work shoes don't seem to be their usual standard…. First pair, the left shoe was squeaking like a dog toy as I walked, I was told by customer service that they need to be broken in and moisturising where the upper meets the sole. I did this with Saphir cream and it made no difference.
I eventually took the shoes to a Cheaney Shop and explained (over an hour away from me), they initially said they would have to be sent away and assessed. Leaving me without the shoes for 6 weeks. Not acceptable in my opinion.
I said I thought they were faulty from new due to a loose shank so should be replaced, as they will have to rip the sole off and refurbish them if that is the case.
After trying to fob me off for 20 mins the guy eventually saw his manager return, he agreed with me and after a phone call to head office they were replaced.
I try on the new shoe and made sure they didn't squeak, no problems so they were boxed up and I returned home. All good, but didn't expect to have to put up such a fight to get them replaced.
First day at work wearing them I look down and the toe box on the left shoe isn't even stitched on straight, I know they're hand made but these aren't cheap shoes, in my opinion if I bought a cheap pair and they were like it I would probably let it slide as I would just think you get what you pay for. But these in my opinion should be finished a little better than this.
Am I being unreasonable here? I know there certainly are more expensive shoes out there but a £400 inclusive of the shoe trees I don’t think they are insignificant in value.
Ive emailed them about it with pictures and asked if they are ok with these passing QC, they responded asking for my phone number, I am waiting for the retail manager to call about it.
but yes opinions would be much appreciated.
kind regards
Shadbor
UK
Has anyone else bought Cheaney shoes over the years? I’m having issues with quality lately.
I've bought a fair few pairs and I have always been very happy with them, I liked buying British and felt the quality reflected the price.
I feel like there has been a decline in the quality lately.
My latest pair of Oxford work shoes don't seem to be their usual standard…. First pair, the left shoe was squeaking like a dog toy as I walked, I was told by customer service that they need to be broken in and moisturising where the upper meets the sole. I did this with Saphir cream and it made no difference.
I eventually took the shoes to a Cheaney Shop and explained (over an hour away from me), they initially said they would have to be sent away and assessed. Leaving me without the shoes for 6 weeks. Not acceptable in my opinion.
I said I thought they were faulty from new due to a loose shank so should be replaced, as they will have to rip the sole off and refurbish them if that is the case.
After trying to fob me off for 20 mins the guy eventually saw his manager return, he agreed with me and after a phone call to head office they were replaced.
I try on the new shoe and made sure they didn't squeak, no problems so they were boxed up and I returned home. All good, but didn't expect to have to put up such a fight to get them replaced.
First day at work wearing them I look down and the toe box on the left shoe isn't even stitched on straight, I know they're hand made but these aren't cheap shoes, in my opinion if I bought a cheap pair and they were like it I would probably let it slide as I would just think you get what you pay for. But these in my opinion should be finished a little better than this.
Am I being unreasonable here? I know there certainly are more expensive shoes out there but a £400 inclusive of the shoe trees I don’t think they are insignificant in value.
Ive emailed them about it with pictures and asked if they are ok with these passing QC, they responded asking for my phone number, I am waiting for the retail manager to call about it.
but yes opinions would be much appreciated.
kind regards
Shadbor
UK
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