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Viola MIlano Customer Service

post #1 of 17
Thread Starter 

I had initially posted a query here asking about Viola Milano's customer service as I was awaiting a tie and hadn't gotten a status update on my order for some time. I have since heard from the CEO himself and was told the item was backordered. I was issued a refund. Given the response, I plan to order more ties.


Edited by professorclee - 12/20/15 at 2:42pm
post #2 of 17

I have mixed feelings about their customer service, as it can be quite slow to get a response at times.

post #3 of 17

I had placed an order back about a month and a half ago. I had ordered four ties and received only three. I requested for a refund and up to this date and time I still have not received a refund for the tie even though they said they would. I saw some really nice ties over at Vanda Fine Clothing. I will be taking my business there.

post #4 of 17

They included some scented promo pamphlets with my last order. Needless to say that my cashmere ties now smell of someone else's perfume...I'm not a happy camper

post #5 of 17
Quote:
Originally Posted by GeoffreyB View Post
 

I had placed an order back about a month and a half ago. I had ordered four ties and received only three. I requested for a refund and up to this date and time I still have not received a refund for the tie even though they said they would. I saw some really nice ties over at Vanda Fine Clothing. I will be taking my business there.

I had a similar experience, I ordered 3 ties and only received 2. No refund to date and the email responses are getting slower and slower.

post #6 of 17
Thread Starter 
Quote:
Originally Posted by Jay Suave View Post
 

They included some scented promo pamphlets with my last order. Needless to say that my cashmere ties now smell of someone else's perfume...I'm not a happy camper

Agree about the strong cologne. I have to air the ties out for a week. I always include a "special request" note with my order saying "no perfume as I am allergic" but there is always scent in the package anyway. 

post #7 of 17

http://www.dressedwell.net/threads/agreeable-menswear-post-of-the-day.969/page-56#post-118771

 

This sure puts things in perspective. Maybe I should take a better look at what Exquisite Trimmings has to offer

post #8 of 17
Quote:
Originally Posted by Jay Suave View Post
 

They included some scented promo pamphlets with my last order. Needless to say that my cashmere ties now smell of someone else's perfume...I'm not a happy camper

 

This is incredible!

 

Not only their quality leaves a lot to be desired but send to a customer what seems a returned tie from other or maybe the one who does the packages is a lady that oils the ties after perfume and cream her hands. This is totally avoided on serious tiemakers as well as smoking on the making.

 

I suffer  deep chemistry allergy and that can knock out me. 

 

I have warned tons of times about this Pittiesque born ibrands. 

post #9 of 17

I was on IG today and found this: 

 

  • iype@violamilano your customer service is terrible. I have emailed you several times to complain that you have not delivered all the items I ordered. I am still short one item valued euro 100.
  • I will keen writing on these posts until you either fulfil your order fully or refund my money.. My order number is Order #18360. People don't buy from this site.. They are dishonest..!!!!!

https://www.instagram.com/p/BCI-Brfsqdd/?taken-by=violamilano

 

post #10 of 17

post #11 of 17
Quote:
Originally Posted by Jay Suave View Post

I was on IG today and found this: 

  • iype
    @violamilano
     your customer service is terrible. I have emailed you several times to complain that you have not delivered all the items I ordered. I am still short one item valued euro 100.



  • I will keen writing on these posts until you either fulfil your order fully or refund my money.. My order number is Order 
    #18360
    . People don't buy from this site.. They are dishonest..!!!!!




https://www.instagram.com/p/BCI-Brfsqdd/?taken-by=violamilano



 





Give it time. They won't be around too much longer.
post #12 of 17

They seem to have quite the marketing team... 203K "followers"... Don't get me wrong, I like their products, but there seems to be very little accountability 

post #13 of 17
Quote:
Originally Posted by Jay Suave View Post
 

They seem to have quite the marketing team... 203K "followers"... Don't get me wrong, I like their products, but there seems to be very little accountability

 

It's true they do have good ties. It's unfortunate that their business model regarding consumers appears to be broken. I am not sure how long that will last. Eventually it will catch up with them if it continues.

post #14 of 17
Thread Starter 
Quote:
Originally Posted by GeoffreyB View Post
 

 

It's true they do have good ties. It's unfortunate that their business model regarding consumers appears to be broken. I am not sure how long that will last. Eventually it will catch up with them if it continues.

 

I have taught effective professional communication for business, and my suggestion to VM was to concentrate on their customer service. This is, in many ways, the heart of successful companies.

post #15 of 17
Quote:
Originally Posted by professorclee View Post
 

 

I have taught effective professional communication for business, and my suggestion to VM was to concentrate on their customer service. This is, in many ways, the heart of successful companies.

 

Very true, indeed.

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