Originally Posted by pnutpug
I think that when you make a bargain, you should keep your word, even if it is a bad bargain.
I 100% agree, but do you see the irony? They bargained to pay return shipping and changed the deal because they have leverage. If you try to hold them to the deal, they file with eBay and win. In essence, they have forced your hand and can ask you to do anything. If you refuse, they dispute with eBay.
What's worse, is eBay recognizes there are nasty buyers, but refunds them the money anyway. In my only dispute ever, the guy was clearly gaming the system, enough so that plenty of sellers left "positive" feedback to indicate so. He disputed with eBay (over the "color" of the item, of all things) and got to keep the shirt AND got a full refund. Several months later I get this message from eBay basically apologizing, but they still took my money and my shirt. I consent to EVERY return regardless of what my terms say because I am too scared to lose both again.
Quote: eBay message
We know you work hard to deliver great service to your customers -- and to keep the well-deserved benefits associated with your seller performance rating. That's why we have clear policies in place to make sure the system works as intended, and why we remove any impacts to your record when we know a buyer did not adhere to these policies.
We wanted you to know that in the last 2 months -- prior to your October performance evaluation now reflected in your seller dashboard -- we took the following action to benefit your account:
Note that these removals were the result of patterns identified by eBay's detection systems and/or cumulative reports from you and other sellers. They may be related to transactions that occurred any time over the past several months.
- Removed 1 buyer protection cases
So, eBay has methods in place to track unethical buyers, but once they catch them they simply remove the "blemish" on your seller record.