Edward Green Appreciation: Pictures, Info, and Where to Buy

saphir dark brown...



JubeiSpiegel said:

I recently had a construction issue with my MTO Hoves, and was a little surprised to find Skoak does not cover return shipping in this instance. Well, other than that the service has been good. Albeit, some email inquiries do get lost in the system at times. Maybe I shouldn't make so many of those...

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They didn't cover a MTO mistake return shipping? Skoak... :foo:



dddrees said:

@Leaves
 just posted that he would personally look into this for him.

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ThinkDerm said:

@Leaves didn't care? quite surprising.

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This case has been looked at and a full refund offer for the shipping has gone out to the client @MoosicPa. In this case we made a mistake. It was not due to lack of intention to provide great customer service, it was because a mistake in communication on our part. Mistakes do happen, we're only human.

ThinkDerm said:

They didn't cover a MTO mistake return shipping? Skoak... :foo:

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Return shipping is the clients responsibility but when we receive any reclamation we look at each case individually and see what the problem with the product is. We also have a dialogue with the client and the maker in order to take action, most often we send the shoes to the maker for repair or remake in worst case. After this we look at possible goodwill refunds and /or shipping refunds for the clients.

Leaves said:

This case has been looked at and a full refund offer for the shipping has gone out to the client @MoosicPa . In this case we made a mistake. It was not due to lack of intention to provide great customer service, it was because a mistake in communication on our part. Mistakes do happen, we're only human.
Return shipping is the clients responsibility but when we receive any reclamation we look at each case individually and see what the problem with the product is. We also have a dialogue with the client and the maker in order to take action, most often we send the shoes to the maker for repair or remake in worst case. After this we look at possible goodwill refunds and /or shipping refunds for the clients.

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I had faith in you, however thanks for the update @Leaves

In the very few times a situation occurred once on my end and an instance when the factory made a mistake Skoaktiebolaget has always done right by me. My experiences have always been nothing but stellar.

PCK1 said:

saphir dark brown...

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Thanks, would it be possible to see some pictures. I'm currently debating which way to go. Either neutral, medium brown, or dark brown.



dddrees said:

Has this changed the appearance of the shoes much, and would you mind posting a picture when you get the chance?

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Unfortunatley not the Best pictures

But The beautifull diference of DO are visible

Shannon VIII

Shouldaville said:

Shannon VIII

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This is an excellent and underrated boot. Also, it easily trumps an all dark oak Galway, and it is certainly classic. Bravo.

smoothie1 said:

This is an excellent and underrated boot. Also, it easily trumps an all dark oak Galway, and it is certainly classic. Bravo.

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Thanks. It doesn't stand out, but the 1.5 thick leather sole is a perfect match for this boot...good call @Leaves . It would be nice to see it on more boots (and shoes).



Shouldaville said:

Thanks. It doesn't stand out, but the 1.5 thick leather sole is a perfect match for this boot...good call @Leaves
. It would be nice to see it on more boots (and shoes).

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I' expecting my Alderleys to arrive some time soon, and they're with the B1 as well

@shouldaville Very nice



Shouldaville said:

Shannon VIII

Spoiler: Warning: Spoiler!

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These are freaking great looking boots! I can't pull a bal boot off myself, but if I chose to try, these would be my boots of choice. Very nice



dddrees said:

I had faith in you, however thanks for the update @Leaves


In the very few times a situation occurred once on my end and an instance when the factory made a mistake Skoaktiebolaget has always done right by me. My experiences have always been nothing but stellar.

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I agree. Skoaktiebolaget are among the best shops I've visited, ever. Always nice, eager to help and always as flexible as they can.

Mistakes and misunderstandings happen. Like it's been echoed skoak has done well by me and I have ordered a few times from them.

Glad to see everything working out in the instance above

Frank the sheep said:

I agree. Skoaktiebolaget are among the best shops I've visited, ever. Always nice, eager to help and always as flexible as they can.

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+1