Quote:Apple glitch stains the reputation
First it was swelling batteries, now some Apple computer users are reporting a very different problem, with their pristine white MacBook's displaying yellowish stains in the area around the keyboard where their hands rest.
The MacBook was introduced to the market early this year and, while there are several references on Apple's own user forums to the stains, a number of blogs devoted to flaws in Apple hardware have complained that the company has blocked or closed some of these discussions.
A website devoted to the problem of MacBook stains claims that Apple locked down the first thread from its Discussions website after it attracted hundreds of replies and more than 33,000 views.
One forum topic entitled "Yellow Discoloration" on the Apple website displays a large number of complaints about the problem. However it is clearly marked above the discussion that Apple has locked the topic, meaning that further replies are not allowed.
On the original post, an Apple discussions host has written: "Unless otherwise noted, your Submission should either be a technical support question or a technical support answer."
In the locked discussion MacBook users complain that any attempts to clean off the stains have met with failure.
"My MacBook is three weeks old and looks as though I've been using it for three years and rubbing my hands in turmeric each day (okay, a slight exaggeration). Everything else about my MacBook has been fantastic, and I'm really, really happy with it; but I am appalled that it gets discoloured so easily," wrote one forum participant.
Another said: "It looks like heat maybe causing the plastic on the palm rest to discolour. If Apple or anyone knows how to remove this or prevent it from becoming worse it would be good to hear."
Many users have also reported that the laptop gives off an extreme amount of heat and the company even warns on its website that it is possible to sustain burns if the unit is rested on a lap for prolonged periods.
Apple's reasoning is that the MacBook is a notebook rather than a laptop, and so is designed to work on hard surfaces.
However some users have also linked heating of the units to problems with some MacBook Pro batteries, another flaw recently highlighted by Apple customers on the company's discussion forums.
i think i mostly hate the fact that when brought up on their own fora, they locked the topic. that sucks.
Slim, go your hardest, Im on your side this time.