Revising Ebay Feedback

[jimmyfingers]

Well it doesn't sound like they were trying to scam you. They were upfront and gave you 2 10dollar credits. You also got your money back. Granted, you should have not been in this situation, but they seemed fair about it.

I would have just avoided leaving feedback altogether. I would change it for free in your situation and ask for a discount on a future purchase

 

[Bradford]

Update - I left the negative feedback as written.

While I realize they were not trying to scam me, my feeling is that the feedback is meant to reflect on the totality of the transaction and even though they eventually refunded my money, it took more work from my end than I should have had to exert.

Had I not made the effort to initiate the communication and to follow through with them, I don't know that they would ever have returned my funds.

As a buyer, the seller's actions (or inaction) is something I want to know. And considering that they are not some mom and pop retailer, I doubt my single negative feedback will be too bad for their business among the thousands of other feedbacks they receive.

 

[SpooPoker]

ing for the email they send you when they see it.

 

[Bradford]

Originally Posted by SpooPoker

ing for the email they send you when they see it.

I doubt they'll bother to send another e-mail. In the last 30-days alone they've received 6918 positive, 48 neutral and 22 negative feedback.

 

[soxpats]

Do they deserve the negative feedback or not? What does getting $20.00 have to do with anything. Either they should get the negative feedback or not. Your integrity is for sale?

 

[RSS]

If you have been more than fully reimbursed ... the seller DOES NOT deserve negative feedback.

 

[bringusingoodale]

Originally Posted by RSS

If you have been more than fully reimbursed ... the seller DOES NOT deserve negative feedback.

Interesting.

I too am one of those people who have never had a horrible experience on Ebay (rarely find anything my size/that I want), but they way I approach this is through "real life" terms. If I had a bad experiences at a store purchase and I am fully reimbursed because I voiced my bad experience, this doesn't negate the bad experience. How is Ebay different in this respect? If you find a hair in your soup and you get your meal for free, would you still call the dining experience delightful?

 

[in stitches]

Originally Posted by RSS

This is extortion.

FTFY

Originally Posted by Bradford

Actually I'm not even sure if it is ethical of them to offer me money to revise my feedback. While I might get some small personal benefit, it seems to undermine the whole concept of the feedback system.

Does Ebay have a policy about this?

it is not unethical but it could cheating, if they really knew the sunglasses were never coming back and were just holding your $ as long as they could, then they are offering $ to cover up their bad business.

if however they had truly hoped the shades would return to stock and finally refunded you when it became clear they were done with. in that case they are just doing their best to please you and revising the feedback would be a fair request.

i guess you would have to do your best to judge their intentions, but alas the deed has been done. not an unjustifiable feedback imo

Originally Posted by tj100

I think the only ethical way to revise is make it positive, with the comment that "My transaction was negative, but they paid me $20 to leave positive feedback, so I did."

Originally Posted by SpooPoker

+100

funny indeed but i dont think this will help the seller.

Originally Posted by Bradford

Update - I left the negative feedback as written.

While I realize they were not trying to scam me, my feeling is that the feedback is meant to reflect on the totality of the transaction and even though they eventually refunded my money, it took more work from my end than I should have had to exert.

Had I not made the effort to initiate the communication and to follow through with them, I don't know that they would ever have returned my funds.

As a buyer, the seller's actions (or inaction) is something I want to know. And considering that they are not some mom and pop retailer, I doubt my single negative feedback will be too bad for their business among the thousands of other feedbacks they receive.

sound fair to me.

 

[LatinStyleLover]

The problem for me is that most here seem to be equating a negative feedback of old with a current negative feedback. The current system is purposely one-sided. A negative feedback does not just convey a bad experience, it ruins a seller.

Worse are DSR's. Any reasonable person would construe a 1-5 system as meaning a 1 is fail and a 5 outstanding. A 4 would be good or even excellent. The problem is that in the Ebay system a Seller who gets three 4's loses their Top Rated Seller status and the 20% fees reduction with it, EXACTLY AS EBAY WISHES!

It is no different than Ebay's so-called "Seller Protection." It is a gimmick. It is useless. People should actually read it because it is absurd how useless it is. Sadly, the almost worthless US Postal Service offers better protection than does the so-called Ebay seller protection.

Leaving anyone a negative, under the current Ebay system, unless they have actually ripped you off, in my view, plays right into the hands of Ebay. It is the equivalent of the Death Penalty and I don't see this particular issue as a Death Penalty case. The hair in soup analagy fails for me. Giving someone free food that is contaminated does not change the fact that the food is comtaminated. Providing someone a full refund on an item they never even received makes them whole. No comparison here.

 

[RSS]

Originally Posted by bringusingoodale

Interesting.

I too am one of those people who have never had a horrible experience on Ebay (rarely find anything my size/that I want), but they way I approach this is through "real life" terms. If I had a bad experiences at a store purchase and I am fully reimbursed because I voiced my bad experience, this doesn't negate the bad experience. How is Ebay different in this respect?
Personally I've never looked at feedback as being a measure of one's 'delight.' Is the ultimate outcome acceptable or not. If one is reimbursed, that is acceptable.

And there is always the possibility of leaving neutral feedback: "Item was not to my liking, but I was fully reimbursed.

Originally Posted by bringusingoodale

If you find a hair in your soup and you get your meal for free, would you still call the dining experience delightful?
This example isn't really applicable.

 

[Bradford]

Originally Posted by RSS

If you have been more than fully reimbursed ... the seller DOES NOT deserve negative feedback.

I was only reimbursed the amount I paid. I did not request nor receive any additional money although as I stated previously, the thought briefly crossed my mind when I received their unsolicited offer of an additional $20 to revise my feedback.

 

[Chris Waffles]

Originally Posted by soxpats

Do they deserve the negative feedback or not? What does getting $20.00 have to do with anything. Either they should get the negative feedback or not. Your integrity is for sale?

+1

 

[eddievddr10]

Originally Posted by LatinStyleLover

The problem for me is that most here seem to be equating a negative feedback of old with a current negative feedback. The current system is purposely one-sided. A negative feedback does not just convey a bad experience, it ruins a seller.

Worse are DSR's. Any reasonable person would construe a 1-5 system as meaning a 1 is fail and a 5 outstanding. A 4 would be good or even excellent. The problem is that in the Ebay system a Seller who gets three 4's loses their Top Rated Seller status and the 20% fees reduction with it, EXACTLY AS EBAY WISHES!

It is no different than Ebay's so-called "Seller Protection." It is a gimmick. It is useless. People should actually read it because it is absurd how useless it is. Sadly, the almost worthless US Postal Service offers better protection than does the so-called Ebay seller protection.

Leaving anyone a negative, under the current Ebay system, unless they have actually ripped you off, in my view, plays right into the hands of Ebay. It is the equivalent of the Death Penalty and I don't see this particular issue as a Death Penalty case. The hair in soup analagy fails for me. Giving someone free food that is contaminated does not change the fact that the food is comtaminated. Providing someone a full refund on an item they never even received makes them whole. No comparison here.

Its true what he says the igorance of many buyers screws so many sellers, they do not know the severity of scrutiny that ebay has for sellers its tantamount to dealing with the mafia. Hell, dealing with the mafia would be easier and more honest IMO.