Probably bad photos. They look awesome here jacket details (Click to show)
where you can't actually see the full jacket
I'm not saying that deductions are the benchmark for customer service. I'm just saying that since they addressed my issue without hesitation, the issue being a considerably lower price for an item bought just days before, that they should receive some sort of recognition for doing something that they didn't have to. I don't have a false sense of entitlement and they had every right do deny me the discount...but since they didn't, they showed me that they actually care. Either that, or they figured a return/exchange would have been processed (talking close to $80 in savings). So in a sense, they were conducting good business by retaining customer satisfaction...and thus ensuring a stable relationship. Either way, it's done and they're cool for doing it.