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I ordered several pairs on the 16th of October and didn't get an email that they've shipped and when I email Viccel I don't get an answer, is this normal?
I bought two pairs of the black wool/silk blend and I have to say I have not been pleased. Two of the socks developed holes in the heels after only a few wears, and the color drained out of them after 1-2 washes. They are a greenish color now.
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Maybe nowadays answers can be little late coz of new web design and new products. I dont leave any mail without answer.
So is there any chanec at some night pastel argyles?
No it is not normal. Usually he responds quickly. I love their socks, but they have a problem with shipping. I have received three orders and they all take 4 to 6 weeks. It isn't customs that is holding them up. The shipping method is simply too slow. I originally thought that they took an inordinate amount of time to process the order and prepare it for shipping. I have been told that this is not the case, but rather it is simply shipping time. My suggestion would be to increase the price of the socks or increase the shipping fees and figure out a way to ship quicker. People are not used to waiting so long for a RTW item. These are not custom goods. I believe the long waits will cause more frustration and loss of customers than a price increase would.
No it is not normal. Usually he responds quickly. I love their socks, but they have a problem with shipping. I have received three orders and they all take 4 to 6 weeks. It isn't customs that is holding them up. The shipping method is simply too slow. I originally thought that they took an inordinate amount of time to process the order and prepare it for shipping. I have been told that this is not the case, but rather it is simply shipping time. My suggestion would be to increase the price of the socks or increase the shipping fees and figure out a way to ship quicker. People are not used to waiting so long for a RTW item. These are not custom goods. I believe the long waits will cause more frustration and loss of customers than a price increase would.
fxh;3770570 said:I would disagree with increasing price of all socks.
No one has ever died waiting on a few pairs of socks. Maybe in USA but not here.
Great response, and you sir are absolutely correct. Thanks for putting it in proper perspective. I will try to be more patient.
Are the prices on the Viccel website U S dollars or Euros or some other currency?
prices are as US Dollar.
Hey!
It is per pair, and the OTC are actually $11.11 (summer weight) a pair... and that my friend is a bargain. Just bought 3 new pairs the other day.
It is per pair, and the OTC are actually $11.11 (summer weight) a pair... and that my friend is a bargain. Just bought 3 new pairs the other day.