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a couple points:
Any thoughts on my original points? Suggestions?
I think the entire 'broken record' stems from this point exactly, that no one is doing anything about it. I would suggest voicing our concerns to the Alden dealers we know and purchase from and have them talk directly to Alden. I think that's probably the best and most efficient way. I've sent an email to Alden before and never received a response.
I would suggest voicing our concerns to the Alden dealers we know and purchase from and have them talk directly to Alden. I think that's probably the best and most efficient way.
This. I've been in this situation with another company and the end customer is basically ignored. The way the company sees it their retailers are their customers, not us; they're the ones who pay their bills. I'll only spend $600 once or twice on a pair of Aldens, whereas Leather Soul probably buys over $10000 worth of shoes every month. If you have a problem with the shoes you bought, take it up with the retailer you bought it from. It's a ladder, and unfortunately the end customer is at the bottom.
This is what our whining friend doesn't understand. You don't like them? Don't buy them simple as that.
You don't have a girlfriend do you?
I'm not gonna get into your childish crap. It's really people like you why more folks don't post their disappointment here. Yes, I do have an order for a pair of Aldens, but do you know the whole story. No! So back off! If this pair has problems, you bet it will be the last, and you'll be the first to know. But really, don't let me poop all over your party!