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Zappos

Discussion in 'Streetwear and Denim' started by Nouveau Pauvre, Jan 9, 2009.

  1. Nouveau Pauvre

    Nouveau Pauvre Senior member

    Messages:
    7,563
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    May 21, 2008
    Location:
    East Coast
    I just had the best experience with Zappos. I had ordered NDC zip boots from them ages ago (used SF link!), and wore them sparingly, and then the other night when i go to put them on the zipper rips right off. Very frustrating, esp. since NDC boots is a big purchase for my broke self. I called up Zappos, and even though the order was months ago, and I had worn the boots they gave me the choice for a full refund or new pair. I ended up getting a pair of NDC oxfords and a modest refund. The guy was really helpful and I was on hold for less then 30 seconds the entire time. I highly recommend Zappos for all SFers
     
  2. starcrash

    starcrash Senior member

    Messages:
    173
    Joined:
    Aug 12, 2008
    Location:
    San Francisco
    Their customer service is unbelievable. Twice I've needed a different size and both times they've overnighted the correct size and gave me two weeks to return the wrong sized pair. Shipping is always free in both directions, even for returns and exchanges.

    I'm a fan.
     
  3. Lysol

    Lysol Senior member

    Messages:
    522
    Joined:
    Mar 14, 2006
    I wish Zappos sold more things that I actually wanted and sales were more frequent because I've never had a better online shopping experience. I typically get orders within 2 days, free shipping both ways and the easiest, no questions asked return policy.

    I ordered my wife a pair of Frye riding boots for Christmas. Of course, I got the wrong size. Within four days I had returned the boots and received a full, painless refund.

    Aside from Fred Perry polos and Vans, both of which I can cop for cheaper elsewhere, there's not much on there I would buy.
     
  4. ArliHawk`

    ArliHawk` Senior member

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    Nov 14, 2008
    I agree the customre service is fantastic, but prices are not great.
     
  5. BrettChaotix

    BrettChaotix Senior member

    Messages:
    3,466
    Joined:
    Jan 29, 2007
    Location:
    Harm City
    I've always had great experiences with Zappos. Even though they no longer "guarantee" overnight shipping I've never had a package that didn't arrive the next day.

    I agree the customre service is fantastic, but prices are not great.

    I think the prices are already competetive and when you consider the free overnight shipping AND high quality customer service, you've got to ask yourself if saving a couple of bucks on an item somewhere else is worth the trouble.
     
  6. coopster

    coopster Senior member

    Messages:
    193
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    Sep 30, 2008
    Every order I have placed(3) has been upgraded from standard shipping to next day air.
     
  7. Teger

    Teger Senior member

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    21,933
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    Mar 14, 2008
    Location:
    Richmond, VA
    the prices are in no way competitive, and, considering most sites have constant 10-20% coupons, are actually pretty bad. That said, if you want your stuff overnighted, then you're happy to pay the premium.
     
  8. coopster

    coopster Senior member

    Messages:
    193
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    Sep 30, 2008
    the prices are in no way competitive, and, considering most sites have constant 10-20% coupons, are actually pretty bad. That said, if you want your stuff overnighted, then you're happy to pay the premium.

    Zappos is my only option a lot of time because of my 13-14 foot. The overnight shipping is just a bonus.
     
  9. Robert

    Robert Senior member

    Messages:
    5,315
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    May 18, 2008
    Location:
    Asheville, NC
    I'm willing to spend a few extra bucks and order from Zappos. Their outstanding customer service makes it worthwhile.
     
  10. kontai69

    kontai69 Senior member

    Messages:
    220
    Joined:
    Dec 6, 2008
    Location:
    "Cowtown" California
    Yeah, Zappos CS is awesome. I received a pair of Oakley sunglasses from them which was missing some accessories (most likely a customer return). I informed them about it and they overnighted a replacement pair for "free," giving me 30 days to return the first pair. They also gave me a $30 off coupon for my inconvenience, which I used to buy a second pair of Oakleys from them. The rep also sent me a handwritten (no preprinted!) card apologizing for the mishap.

    I also remember placing my initial order on a Saturday. The item was overnighted out (from KY) on a Sunday and I got it Monday morning (in CA). I personally don't know of many retailers that ship on Sundays.
     
  11. thekunk07

    thekunk07 Senior member

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    Apr 27, 2007
    Location:
    nyc
    awesome company. never heard a complaint.
     
  12. Jekyll

    Jekyll Senior member

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    Jul 1, 2008
    Freakin' loooove Zappos. Prices are worth it.
     
  13. hamish5178

    hamish5178 Senior member

    Messages:
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    Oct 28, 2008
    Every order I have placed(3) has been upgraded from standard shipping to next day air.
    Every package they send is "upgraded" in this way. They're located right near a UPS hub, so they just rush everyone's order over there and overnight it. Then everyone zooms over to the website to write a review because they feel special.
     
  14. constantine.

    constantine. Senior member

    Messages:
    429
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    Sep 19, 2008
    it's really really easy with zappos to exchange for a different size, and i havent had that same experience with other online shoe vendors.
     
  15. AR_Six

    AR_Six Senior member

    Messages:
    10,770
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    Jun 22, 2007
    Owing to the mentioned pricing issues I have never ordered from Zappos. But after reading this I think I will in the future. I am honestly willing to pay more or forgo a discount code to reward good customer service with my business, as a matter of principle. Another good reason to shop the affiliates here, as they're always helpful.
     
  16. Robert

    Robert Senior member

    Messages:
    5,315
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    May 18, 2008
    Location:
    Asheville, NC
    Every package they send is "upgraded" in this way. They're located right near a UPS hub, so they just rush everyone's order over there and overnight it. Then everyone zooms over to the website to write a review because they feel special.

    They make me feel special, warm and fuzzy all over. But then I'm special to begin with.
     
  17. Get Smart

    Get Smart Senior member

    Messages:
    12,158
    Joined:
    Oct 27, 2004
    Location:
    A town called Malice
    the prices are in no way competitive

    I think they are. Their prices at retail are typical full retail that you would find in most stores, then they give you the free overnite shipping which is easily a $20+ upgrade, and no sales tax for most states so you end up saving a good amount. And a lot of their stuff is on sale for 10%+....tho what's weird is how some items will be an unusal number like 12% off
     
  18. Crakaveli

    Crakaveli Senior member

    Messages:
    763
    Joined:
    Sep 4, 2008
    Location:
    Nashville (Hendersonville)
    great customer service should not be taken for granted these days.
     
  19. thedamnscott

    thedamnscott Senior member

    Messages:
    100
    Joined:
    Dec 15, 2008
    Location:
    New York
    Zappos is wonderful, they stock lots of shoes in my size (15) which is helpful. They put a serious premium on customer service, to the point where they offer every employee a $1000 bonus to quit after something like one week because they only want people who are committed to work there. Great company, even if the prices are sometimes a little high, but you really do get the full value from them.
     
  20. who8mahrice

    who8mahrice Senior member

    Messages:
    928
    Joined:
    Feb 18, 2008
    Location:
    Columbus

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