So for the last 6 months I have been "fighting" with Nordstrom regarding the quality of my HF/Burberry sportcoats I purchased last spring. (6 of them.) Every one of them has started to fall apart after very little wear time. They are all pilling and literally falling apart. I contacted the mens manager who I bough them from...falls on deaf ears...then the store manager...same deaf ears. I finally get ahold of Bob X who is the regional manager in Chicago and lets me also know that he is an executive VP as if I am impressed by that .... he tells me that my expectations are too high and that the store where I shop as well as Nordstrom the company is tired of dealing with me all together. He goes on and explains to me that salespeople all cringe when I walk in. Not only did I find this insulting, I wish someone would have said something last year to me so that I would not have had to had all thse issues with these HF coats and could have purchase Zegna like I should have. I will no longer shop at any Nordstrom and will never suggest them to anyone. I have also contacted HF who refers me to ...Nordstrom. They both lost my business.