WW Chan Shanghai Suit Results

Discussion in 'Classic Menswear' started by davdh, Mar 9, 2013.

  1. add911_11

    add911_11 Senior member

    Messages:
    2,995
    Likes Received:
    267
    Joined:
    Jun 3, 2010
    I am surprised Chan can be that bad even with few proper fittings. I have heard Chan Shanghai is even better than the HK one.
     
  2. taxgenius

    taxgenius Senior member

    Messages:
    4,757
    Likes Received:
    274
    Joined:
    Mar 23, 2007
    Putting aside fit, isn't Chan supposed to be a great value? $2,200 for a HS Super 100s doesn't seem that much of a bargain (even if the fit was spot on).
     
  3. tchoy

    tchoy Senior member

    Messages:
    1,467
    Likes Received:
    1,687
    Joined:
    Sep 16, 2004
    Location:
    Sydney, Australia
    

    Due to price rises the last few years Chan is not such great value anymore especially when you pick the more expensive fabrics such as Holland and sherry.
     
  4. add911_11

    add911_11 Senior member

    Messages:
    2,995
    Likes Received:
    267
    Joined:
    Jun 3, 2010
    They never was anyway.
     
  5. davdh

    davdh Member

    Messages:
    13
    Likes Received:
    0
    Joined:
    Mar 9, 2013
    I emailed Fiona about the alterations, and she replied with this:



    Quote: Thank you for your email and sorry for not replying you sooner.

    Noted and we propose the appointment time at [time and place]. Please confirm if this is suitable.

    Regarding the alternation for the suit you made in our Shanghai shop,please note the alternation will be done by the Shanghai shop as it's made by them and there's alternation fee. We could only check the alternation for you during the meeting and you need to ship back the suit to the below address in Hong Kong in my signature. We will forward the suit to our Shanghai shop for alternation once received it from you.

    Thanks and have a nice day!

    Best regards

    Fiona Lam

    Sales Department - Hong Kong

    W. W. CHAN & CO., LTD.


    Considering the bad experience I had with the Shanghai shop, I really don't want them doing my alterations. I'm going to try asking if it's possible for them to do it in Hong Kong. Should I send the pictures over to try and convince her?

    Also, I think it's unreasonable that they expect me to pay charges for the alterations. What do you guys think? This suit was ordered less than a month ago, so it's certainly not like my body shape has changed. Considering how poorly they've done, I think it's only reasonable that they cover the alteration charge (of course, I'll pay for the shipping).
     
    Last edited: Mar 14, 2013
  6. hymo

    hymo Senior member

    Messages:
    447
    Likes Received:
    20
    Joined:
    Sep 10, 2009
    Location:
    Hermes Man land
    Once they see that the alterations are necessitated by their fault, not the customer's taste, I'm pretty sure they will waive it.
     
  7. MikeDT

    MikeDT Senior member

    Messages:
    4,276
    Likes Received:
    275
    Joined:
    Jun 24, 2010
    Location:
    China, Mongolia and UK
    So they won't do the alterations at their HK shop, as they didn't make it. You have to get it to HK, then they forward it on to Shanghai. Doesn't seem to be very satisfactory, and on top of that they're charging you for their screw-up.

    I wonder if Chan Shanghai is a franchise, and is not actually owned by W. W. CHAN & CO., LTD. Many retail business' in the Mainland are operated as franchises, often franchised from HK companies. Maybe Sam's Tailor Shanghai is a franchise as well.
     
    Last edited: Mar 14, 2013
  8. bboysdontcryy

    bboysdontcryy Senior member

    Messages:
    1,320
    Likes Received:
    227
    Joined:
    Feb 15, 2010
    Location:
    London
    Somebody from the Chan family operates the Shanghai shop I believe. I think it's unreasonable they're charging you for alterations that are a result of their mistakes especially if you paid, as you said, 2200 USD.

    Regarding the alterations policy -- where you have the suit altered where you buy it from -- sounds reasonable and it's not hard to see why given the logistical issues etc. This isn't a branch in the same country. They're in different countries, no less.
     
    Last edited: Mar 14, 2013
  9. jefferyd

    jefferyd Senior member Dubiously Honored

    Messages:
    1,436
    Likes Received:
    338
    Joined:
    Aug 25, 2008
    Location:
    Rochester, NY
    These are cutting problems, not necessarily workmanship problems, so the shop that does the work is not nearly as important as the person doing the fitting. If you get a better fitter to look at this and give instructions to the shop on what needs to be done then there should be no problem having it done in Shanghai versus HK.
     
  10. TheTukker

    TheTukker Senior member

    Messages:
    2,511
    Likes Received:
    118
    Joined:
    Aug 17, 2007
    

    +2, I am afraid.

    Also, while the Chan operation gets lots of praise here, I think it's really Patrick who should be taking care of you.
     
  11. add911_11

    add911_11 Senior member

    Messages:
    2,995
    Likes Received:
    267
    Joined:
    Jun 3, 2010
    

    It is cleared that the Shanghai operation is under the direct bloodline of the grandmaster Chan, such can't be a franchise.
    Still, I have thought real Shanghai si-fu is meant to be far superior than the HK one.
     
  12. clee1982

    clee1982 Senior member

    Messages:
    8,054
    Likes Received:
    417
    Joined:
    Feb 22, 2009
    Location:
    New York City, NY, USA
    

    +1 on this
     
  13. shoeme

    shoeme Well-Known Member

    Messages:
    55
    Likes Received:
    0
    Joined:
    Jul 25, 2008
    Location:
    Bay Area
    Can you remember who took your measurements and fitted you? There are two tailors in the Maoming shop -one is called Mr. Bao (I have good experience with him). A friend is getting fitted with the other one, and the fitting today seemed to go very well. Cant remember his name, but neither of them speak any English. The one today can manage a few words. When you were fitted, did someone translate for you? I have seen that if there is no translator nearby, and you cannot get your message across well, its hit and miss.
     
  14. CaymanS

    CaymanS Senior member

    Messages:
    803
    Likes Received:
    74
    Joined:
    Feb 10, 2011
    I'm reminded of the time :foo: sent his one-button LH jackets back to Mariano to have additional buttons added and instead of adding buttons and buttonholes, Mariano refaced the jackets - entirely. At no cost to :foo:.

    Contrast that with an offer to do alterations to a bespoke garment with obvious, significant flaws...at your cost.

    You get what you pay for.
     
  15. davdh

    davdh Member

    Messages:
    13
    Likes Received:
    0
    Joined:
    Mar 9, 2013
    The first fitting was done with the older gentleman, the second and third was with the younger one. At pickup, the older gentleman came out to have a look, and he was the one who said the wrinkles were "no big deal".

    I actually speak Chinese fairly well, so I didn't require any translation at all. The fitters and I understood each other fine, but they just insisted that the problems were natural to any garment.
     

Share This Page

Styleforum is proudly sponsored by