Discussion in 'Classic Menswear' started by gladhands, Apr 27, 2012.
Internet forums turn people into anal shitheads.
Second reply to hide profane witticism from front page.
No joke. I got a new pair of Aldens in the mail yesterday, put them on, watched TV for 30 minutes, and had creases. I wasn't even moving. Obviously, they are defective.
lol, try these next time. I hear they are the best of the best.
So you offered a refund, and then heard nothing for two months? I don't think you owe this guy anything at this point.
Buyers have 45 days to open a claim.
and 60 days to leave feedback. That means just 2 more days to go and you are good.
Hah, that was a long time ago. It was a pair of zanella pants.
Long story short.... (this is from a spotty memory, not 100% accurate)
Spoiler: Warning: Spoiler!
I saw the auction, and noticed he was asking $25 plus shipping for a pair of pants with very obvious urine stains. I messaged him asking why on earth he was selling pants that were stained so heavily.
Fast forward a few weeks, he sells the pants. He sends me a message as soon as they sell, letting me know. As this was over a month later, I was confused and surprised. I messaged him back saying "..... thanks for letting me know?"
He messages me back calling me an dumbass or something. I don't respond, but post it here on SF. I was asking if I should respond. A few responses later, the seller shows up. I don't know what he said, but I stopped reading after mentioning that I wish him the best, but that I would never buy anything from him since his idea of "excellent" includes urine stained pants, and that he swears because he doesn't know how to express himself using real words
Meh, it was dumb, but kinda entertaining.
When I was in 6th grade my friend and I knew a lot about yo-yos, and so as a joke we would go on ebay and yell at people who were selling dunacn yo yos for too much money, calling ourselves yo-yo mavens and we would collect the angry and violent responses. it was pretty funny. then again it was 10 years ago.
I haven't used eBay in a few years, it's so big you are bound to get all sorts of people, both good and bad. I actuually still have these shoes, I bought a pair of Ferragamo Novaxys at Harry Rosen one year and loved the shoes so much I looked for a brown pair to go with the black pair I bought. I found a pair on eBay in Dark Brown ( or so I thought, didn't know what shades of brown they came in at the time). Shoes were NWB and they were more or less as promised.
After a few wearings, I noticed lighter colored splotches appearing and I took them in to my local cobbler. Turned out they had been sprayed colored Dark Brown, he removed the spray, turned out they were mahogany. Can't complain, I prefer them in mahogany. Recently, I looked at an item in the SF B/S, but when I saw the seller was based in Turkey, I backed off, remembering some really poor knockoffs from sellers from Turkey from my eBay days This particular vendor has what appears to be good feedback and his goods look authentic from the photos, but I keep thinking of those shady eBay vendors. I may eventually buy the item, but stuff like that keeps me off eBay. I've never sold anything on the B/S or eBay so I can't really relate to a vendor's frustration with customers like that, but you get these kind of people in brick and mortar stores as well.
If your a seller who looks to turn a profit, offering refunds is kind of a big deal now. Ebay is making changes now that, in order to remain a Top Rated seller (and get 20% off final value fees), you need to offer a minimum 14-day cash back return policy...which is mostly ridiculous.
That 20% is important for your bottom line, but less so when people return things for completely inane reasons...
Yes, I am declining that option.
Not that I foresee it happening in the near future, but I'd love to see someone come in and eat eBay's lunch.
I don't really sell much on ebay anymore, but I was fairly active when the current CEO started with all these changes. I declined all the offers to make me a "super seller" because of the "rules".
I don't really sell anything on there anymore, or even buy for that matter.
I would encourage most to reconsider.
To clarify, for US buyers you have to accept a return at least 14 days (after receipt), but you can specify “Money back” or “Money back or exchange.”
You can also build in requirements - i.e. re-stocking fees - that can be automatically deducted from the refund:
"When you opt in, a new restocking fee field will be created for your listings and automatically defaulted to 0%. You can update this value at any time by selecting from 0% (no restocking fee), 10%, 15%, or 20%. Your restocking fee will be deducted from the refund. Note you can waive the fee at your discretion, and a restocking fee will not be deducted if the reason for the return is item not as described."
At least this way you can build in fees to attempt to offset the cost/hassle. Over the long-term, the 20% discount of fees will far outweigh the cost of returns for me - so irrespective of the fairness of the policy, it makes sense to switch. Plus, even with specifying "no-returns" I've had a ton of returns from buyers who know the system, so - brace yourself - it may work out for the best with integrated re-stocking fees.
One thing I don't understand is how eBay is handling this internationally with the shipping costs/customs delays/transit times - seems they are deliberately skirting the issues at seller's expense:
"If you sell internationally or to non-PayPal buyers, these transactions can’t be handled through the new return process at this time. Instead, you can provide return instructions for these buyers in your item description."
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