So, I sell this guy a pair of AE's for 30 bucks. He wins the auction in the middle of a weekday and sends me this message: I've paid for the item. Please ship it today and provide me with a tracking # and carrier. Right then and there, I knew this was not going to be a smooth transaction. Five days later this series of messages is exchanged: ]2/29 Buyer: Hi, received my shoes today. There are more wrinkles than the pictures indicate in natural light. In addition, the way they were packaged has permanently created a depression in the leather upper of the shoes. I'd like a fee reduction or reimbursement of some sort because of the damage due to the packaging 2/29 me: Please send me a picture of said damage. The shoes were packed in a USPS priority mail shoe box, and inside of a plastic bag to prevent water damage 2/29 buyer: Here are the pictures: http://i307.photobucket.com/albums/nn303/txmpepper/P1100907.jpg http://i307.photobucket.com/albums/nn303/txmpepper/P1100906.jpg http://i307.photobucket.com/albums/nn303/txmpepper/P1100905.jpg As you can see, both shoes have depressions - due to packaging - where the shoe naturally will develop creases. These depressions were not present in the listing's pictures, which I've saved 2/29 me: The difference in creasing is due the shoes being photographed with trees inserted. I'm sorry that you're unhappy with them. I am willing to offer you a full refund if you return them to me, however I will not offer any sort of price reduction. 4/25 I apologize for getting back to you so late - I've been stationed out of state for a while. I just got the chance to examine the shoes again and would like to opt for the refund. I brought it to the most reputable leather/boot shop in Santa Clara and the owner said that he cannot completely remove the wrinkles(or mostly anyways) and that I should get them recrafted completely. I did not expect to need to do this based on the pictures and have been informed the process is about 5x what I paid for the shoes, so I would like to return them to you Did I mention the fact that he ahs yet to leave me feedback?