unjung
Distinguished Member
- Joined
- Sep 30, 2008
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Recently I purchased some shoes that, upon receipt, had significant damage to them. I told the seller this and they refunded me the purchase price but not the shipping price. I felt this was unfair, because if the damage had been disclosed I wouldn't have spent the money to buy or ship them, but they ignored my complaint. I filed a dispute and lo and behold, last night I won!
Here is the context:
And last night, I received this:
Here is the context:
vincentferrari sold me a pair of shoes with a huge hole in the toe. Not disclosed in the ad. They refunded the purchase price but not the shipping. Should I dispute via PP?
The original that they paid or your return shipping?
They refunded the $40 or so I spent on the shoes. I paid another $20 to ship. They refunded the former only. I am out $20 because they were too lazy to inspect the shoe before selling.
Maybe it's worth a try -- that's a large %. I haven't had any luck getting reimbursed for return shipping but it can't be a big deal to lodge a dispute.
I'm afraid you are out of luck. Ebay/Paypal Buyer Protection only refunds the original sale price plus shipping you paid to get the item. You are required to pay return shipping, regardless of the condition. It is written into their rules so the only chance you have of getting it is if the seller agrees to give it to you, for instance, if he cares about the feedback you might leave him.
It's the shipping I paid to get the item to me that they won't refund. I never sent the item back, as they never asked.
That does change things, but not much. If you were to open a claim and demand the original shipping, which Ebay/Paypal will give you, you are required to return the item, with a tracking number, and the return shipping will not be refunded. So, if the return shipping is going to be close to the original shipping it would be a wash. If you got the $40 and got to keep the item it seems like you might have come out ahead, at least moreso than most do. So to your original question as to whether you should file a dispute with Paypal, the answer would still be no. On the other hand, a strongly worded message to the seller indicating your unhappiness that the shipping was not refunded and failing to refund the shipping would likely result in your having to leave poor feedback might nudge them in the right direction.
Unfortunately I left feedback before inspecting the item.
The fact you have to pay for registered postage of returned defective items (especially from A/a) is my biggest beef with eBay. The last one cost me AUD50. Yet I WON the dispute. Then eBay tells you it looking after the buyer!
And last night, I received this:
We have concluded our investigation into your case and have decided in your
favor.
You have indicated that a partial refund of $23.50 USD would be
satisfactory.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.