You seem to be bemoaning the good ol days. They were never here. We just put up with shitty service (see above). Airlines are a special exception, but we can get to that in another discussion. Consumers won't put up with shitty service anymore. I think that's a good thing. I know good B&Ms that do not offer exclusive goods, but do well nonetheless. For example, a clothier should offer free alterations and expert measurements, and in some cases, perhaps even hand delivery (Nordstrom is famous for coming through in a pince when you are traveling and your luggage is lost). Our local appliance store offers same day delivery, free installation, and a price match guarantee. There are special things that a B&M store can offer that online merchants cannot. Like I said before, the day of being able to be moderately successful in business just buy phoning it in is gone. You have to be on your game and constantly adapting and innovating. It's really only a bad thing for lazy people.