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Who were some of your worst, rudest, and/or most ignorant customers?

Discussion in 'Classic Menswear' started by SuitMyself, Aug 22, 2010.

  1. JayJay

    JayJay Senior member

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    A customer in Prada was arguing with several of the store's managers because they wouldn't allow him to return a pair shoes he bought earlier that day, but wore out of the store before realizing they were too tight. They were arguing when I got there and still arguing about 20 minutes later when I left. The fact that the soles were scuffed and the shoes were creased didn't seem to register with the customer. Moreover, evidently the SA had told the guy that the shoes were a final sale item.
     
  2. Achilles_

    Achilles_ Senior member

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  3. MZhammer

    MZhammer Senior member

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    When I worked at Nordstrom we had a gentleman come in from Saudi Arabia who entered the store about 10 minutes before close. As per our policy, we did not ask the gentleman to exit but continued to assist him until he was satisfied, keeping all associates in the store.

    He looked at suits for about an hour and got four of them (Canali and Zegna) marked for tailoring. When we proceed to checkout he began to try and negotiate on price. He said he wanted free tailoring and 30% off the price or he would not take them. I nicely explained that we did not negotiate prices and the price listed was the best I could offer at the moment. He demanded to see my manager and was appalled that it was not customary to haggle on price. He left cursing us for waiting his time.

    In total the event took us about an hour and a half past close and every store employee in the mens department had to stay until he left...


    The second example that comes to mind really affected me most because it happened during my first week as a SA. This time a man came into our store and explained he had a blind date set up and needed a whole new outfit and cost was no object, it needed to be perfect. We spent what seemed like forever picking out a whole outfit from shoes to the SC and everything in between. He thanked me and said he would be in again due to the superb service he had received. We got it all tailored and he picked it up in time for his date.

    True to his word, he returned two days later and sought me out. He explained how well the date went and how the woman was a bombshell etc etc... Then said he needed to return everything because it wasn't his style.

    There were mustard stains on the shirt, the shoes were worn, and the SC and pants had been altered. I felt cheated out of the commission and felt like it was wrong for him to return them so I called my manager to assist him. My manager politely apologized we got his style wrong an returned the garments. On his way out the customer had the balls to thank me again for the help...
     
    Last edited: Mar 29, 2012
  4. Achilles_

    Achilles_ Senior member

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    That's a rather large area as I remember, last time I was there it was crawling with people trying to help me!
     
  5. MZhammer

    MZhammer Senior member

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    Yea there are about 4 sales people per men's department and there are 5 departments in the store. (rail, sportswear, furnishing, clothing and shoes)
     
  6. CousinDonuts

    CousinDonuts Senior member

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    .
     
    Last edited: Mar 29, 2012
  7. Achilles_

    Achilles_ Senior member

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    They actually let him do that? :confused:
     
  8. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    That fucking sucks man.
     
  9. David Reeves

    David Reeves Senior member Affiliate Vendor

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    worst I have heard was when a client at huntsman was told that the bench tailor working on his suit was very ill in hospital (Cancer I think) so his suit was delayed. The client shot back with: well if he dies who makes up my suit?! He got the phone slammed down on him for that one and rightly so.

    I think the worst for me was 4 hours straight, talking about one $225 shirt. An hour fine, 2 hours and I wanted to kill him, 3 hours I was ready to kill myself. It was quite an unremarkable shirt as well, the guy just talked himself around in circles and obsessed about every conceivable detail. Really felt like some kind of ironic punishment, it made me hate something I love to do. I had to sit in a darkened room with a bottle of scotch for an hour after that. My wife thought someone had died or something.
     
  10. Poindexter

    Poindexter Senior member

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    Whut he sed.
     
  11. Achilles_

    Achilles_ Senior member

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    I honestly have no idea what could have been said in that conversation that it took four hours. Maybe he was lonely?
     
  12. acidboy

    acidboy Senior member

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    :lol:
     
  13. Find Finn

    Find Finn Senior member

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    I worked at a kiosk on a train station, when I was in school one afternoon during rush hour someone decided that jumping out in front of a passing through train, was a good idea, which meant that all the train traffic in the whole city was shut down, due to the paramedics etc. had to walk around on tracks and remove the guy and standing on the platform it was pretty damn obvious what had happened.

    Then some guy walks in to the kiosk where I was working which had NOTHING to do with the train traffic and starts complaining about that it was an atrocious that the trains were delayed and he wanted a taxi on our dime, he didn't want to listen to reason when I told him, that that someone was lying in pieces on tracks etc., I was very close to jumping over the counter and drag him down to look at what had happened.
     
  14. Mute

    Mute Senior member

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    The customer is always right. Right assholes. It's not just retail customers.
     

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