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Who were some of your worst, rudest, and/or most ignorant customers?

Discussion in 'Classic Menswear' started by SuitMyself, Aug 22, 2010.

  1. GradSchooler

    GradSchooler Senior member

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    Delta, British Columbia

    8. Whenever a guy would angrily insist he was a 34 waist when he was really a 38, even when we showed him the measuring tape. (instead of arguing, we'd tear the label off so he couldn't see it)

    "This job would be great if it wasn't for the fucking customers." - Randall


    QFT. This comes up all the time. Especially with middle aged guys who haven't worn a suit since their wedding and still wear the same size jeans they did when they were 18. Except now the jeans sit below their overhanging gut.
     
  2. viator

    viator Senior member

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    You know, I think we're hearing so many stories about shameless return attempts because the stores permit them. Stores have gone beyond standing behind their merchandise to the point where they are accepting returns on decades old clothing, soiled clothing, and abused clothing. Let's face it, the reason it even occurs to people in the first place is because they know the store will take it back. Obviously, this has been a slow process over the years but it really seems it's gotten out of hand at this point.

    I don't like to think that I'm when I buy something, I am subsidizing some joker who wears pants for 25 years and then decides he wants to trade them in for a new model.
     
  3. SuitMyself

    SuitMyself Senior member

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    I ran both the men's dept and shoe department at Brooks Brothers for a few years, and heard many stories similar to those in this thread. Some of my all time faves:

    1. A customer returning four made-to-measure suits that were 22 years old.

    2. Old ladies routinely bringing in the unopened but years-old and yellowed shirts and underwear of their deceased husbands (this we did no questions asked)

    3. "These shoes (shell) wore out in only one year---I was led to believe they would last much longer." "That's odd, with proper care, they normally last many years. Tell me, how often do you wear them in your rotation?" "Oh, I wear them every day."

    4. Customer returns what appear to be "elf shoes". I complete the return, but mention that shoe trees are a great way to help shoes keep their shape. "But I do use them!" Right.....

    5. "These pants are poor quality." They are obviously at least 25 years old. "Sir, I will gladly offer you an exchange. Please understand these pants, while very well made, will not last forever." "Well I think they should last forever."


    Stupid idiots!!



    6. Customers attempted to return at least 5-6 fitted, tailored and worn tuxedos (complete with accessories AND shoes) every January 2. Reason for each return: "It didn't fit" [​IMG]


    Some people have absolutely no effing shame.



    8. Whenever a guy would angrily insist he was a 34 waist when he was really a 38, even when we showed him the measuring tape. (instead of arguing, we'd tear the label off so he couldn't see it)


    I had a guy like that, too. He always insisted he was a 40 Regular suit even though he couldnt button the jacket nor the pants. Whenever I put a 42 Regular on him, he would adamantly insist that was not his size even it fit him superbly and all he needed was the hemming done on the pants.

    Stupid idiot.



    9. We barred all women from the fitting area because they shot down so many sales. They would all make that same annoying skeptical face and say the same thing every time. "I'm not sure I like it. But if you REALLY want it...."


    [​IMG] [​IMG] [​IMG]

    (And a lot of husbands and boyfriends need to grow some effing balls!)




    10. Blood stained, piss stained, shit stained clothing. I'm not kidding.


    That doesn't surprise me one bit, man. Not one bit at all.



    "This job would be great if it wasn't for the fucking customers." - Randall


    ABSOFUCKINGLUTELY!!!
     
  4. CYstyle

    CYstyle Senior member

    Messages:
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    Jul 18, 2009
    9. We barred all women from the fitting area because they shot down so many sales. They would all make that same annoying skeptical face and say the same thing every time. "I'm not sure I like it. But if you REALLY want it...."


    Our store we had a problem with moms...with their 30 year old sons. [​IMG]
     
  5. CYstyle

    CYstyle Senior member

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    Jul 18, 2009
    You know, I think we're hearing so many stories about shameless return attempts because the stores permit them. Stores have gone beyond standing behind their merchandise to the point where they are accepting returns on decades old clothing, soiled clothing, and abused clothing. Let's face it, the reason it even occurs to people in the first place is because they know the store will take it back. Obviously, this has been a slow process over the years but it really seems it's gotten out of hand at this point.

    I don't like to think that I'm when I buy something, I am subsidizing some joker who wears pants for 25 years and then decides he wants to trade them in for a new model.


    The problem is the corporate structure. What happens when a sales person doesn't take nasty soiled clothing back, is the person asks to speak to the manager to go over the sales person's head. Depending on management, they may decline to take the return or just take it back to avoid dealing with this person.

    If the manager declines to take it back, they complain up the corporate ladder, and use literature such as:

    I've shopped at ________ for years, I buy all my clothes/suits/shoes/shirts here because I like the quality, but on my last purchase ______ didn't hold up like the ones I normally buy. My dad shopped here, my wife shops here my kids shop here and they go on a bit about how much money they spend. I'm so disappointed with my last visit I don't even want to shop here anymore, I mean aren't you supposed to stand by your product? and legendary customer service?

    They always fail to mention that they've destroyed the product on their own and the higher ups in the corporate ladder don't like complaints.
     
  6. matsui

    matsui Well-Known Member

    Messages:
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    Joined:
    Jan 28, 2011
    6. Customers attempted to return at least 5-6 fitted, tailored and worn tuxedos (complete with accessories AND shoes) every January 2. Reason for each return: "It didn't fit" [​IMG]

    I worked at Costco for a while, and they have the best/worst return policies, depending on whether you're the customer or employee helping them. I remember having to help one lady unload probably a dozen large rectangular folding tables that she wanted to return. I knew she had bought them for an event knowing she'd just return them, basically a free rental. So I asked her (even though I'm not the person handling the return) why she was returning them, "Oh, they were the wrong size." Hard to believe, seeing as how there is pretty much only one universal size table made, and the dimensions are printed in large numbers on the box.

    I spent some time in the food court there at Costco also, same issue with bogus returns we had to honor. Some of my favorites:

    - Customers ordering their entire meal plus ice cream at the same time, then asking for a new ice cream because theirs melted by the time they got to it

    - Food dropped on the floor long after they picked it up

    - Lady pulling out 2" stub of a churro out of her puse claiming she bought it a day or two before and wanted a refund

    - Guy calling in to say they took a pizza home and it made them sick, so they stopped eating it and put it in the fridge. His son then ate some of it and also got sick, so there's no evidence of the pizza, and they didn't have a receipt. (if it made them sick, why did they keep it and let their son eat it?)

    Some other conversational gems from the food court:

    Me and mexican kid-
    kid: Can I have squirrel?
    me: A what?
    kid: A squirrel
    me: A squirrel?
    kid: Yeah
    me: I'm sorry, we don't sell squirrel
    kid: (not sure what to say, looking around)
    me: (ready to stop giving him a hard time) Oh, you mean a swirl sundae?

    Middle eastern man, while doing a bj-like motion to his mouth: "Do you have thing to........... suck?"
    "You mean a straw?"
    "Yeah, yeah"

    Then there's the constantly having to deal with mexican women (not being racist, since 100% of the people that do this are mexican women) who pay with the largest bill they have on them, regardless of the total, since they can't process the math needed to figure out which bill to use (again, not being demeaning, since these are generally non-citizens who didn't go to school here and they only carry large bills since they have no bank accounts). There were many times where I would just reach over the counter when they did this and pull the right bill out of their hand or wallet, in a slow "I'm helping you out here" manner of course. No need to pay for two $1.50 hot dogs with a $100 bill if you have a 10 on you.
     
  7. CYstyle

    CYstyle Senior member

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    - Lady pulling out 2" stub of a churro out of her puse claiming she bought it a day or two before and wanted a refund - Guy calling in to say they took a pizza home and it made them sick, so they stopped eating it and put it in the fridge. His son then ate some of it and also got sick, so there's no evidence of the pizza, and they didn't have a receipt. (if it made them sick, why did they keep it and let their son eat it?)
    =_= at a place I worked in high school, this lady brought back her 4 of her half dozen bagels because they were moldy and wanted a replacement. I gave her replacement ones, but she kept trying to stuff them into my hands and make me see that they got moldy. Don't see how it was our fault as we bake everything fresh everyday, and throw away everything at the end of the day. We then had to buy a lock for our dumpster because apparently in America you are held liable for people who eat food out of your trashcan and get sick. and many eager lawyers to help them sue and win or settle.
     
  8. CDFS

    CDFS Senior member

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    Ljouwert
    =_= at a place I worked in high school, this lady brought back her 4 of her half dozen bagels because they were moldy and wanted a replacement. I gave her replacement ones, but she kept trying to stuff them into my hands and make me see that they got moldy. Don't see how it was our fault as we bake everything fresh everyday, and throw away everything at the end of the day.

    We then had to buy a lock for our dumpster because apparently in America you are held liable for people who eat food out of your trashcan and get sick. and many eager lawyers to help them sue and win or settle.


    [​IMG]
     
  9. Laurens

    Laurens Senior member

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    Location:
    Amsterdam
    Yeah, but many rich people are notoriously stingy. How do you think they accumulated their wealth? They only buy fancy cars and bags as status symbols. Stuff like ski gear aren't as identifiable. Besides, Ferrari cars and Hermes bags can be sold later for a decent retained value.

    He was just a nouveau riche. He had a Signet ring with a flat stone surface.
    I have (never wear it) one with an actual family weapon on them. He just wears it to suggest he is from a good family. whilst he probably has no heritage at all.

    And you want really expensive ski stuff just go to the French Alps. Not to the local Intersport.
     
  10. Nicola

    Nicola Senior member

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  11. lasbar

    lasbar Senior member

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    FOLKESTONE
    I saw him fight in Edmonton many years ago during his comeback.

    You want to talk about tough guys? I've trained with and fought a lot of seriously talented and tough fighters in my life, but George Foreman has to be the single scariest man I've ever seen in person. And I was just watching him from my seat in the audience.


    Tyson ,being mentally unstable ,was scarier..
     
  12. CDFS

    CDFS Senior member

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    He was just a nouveau riche. He had a Signet ring with a flat stone surface.
    I have (never wear it) one with an actual family weapon on them. He just wears it to suggest he is from a good family. whilst he probably has no heritage at all.

    And you want really expensive ski stuff just go to the French Alps. Not to the local Intersport.


    [​IMG]
     
  13. RSS

    RSS Senior member

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    You want to talk about tough guys? I've trained with and fought a lot of seriously talented and tough fighters in my life, but George Foreman has to be the single scariest man I've ever seen in person. And I was just watching him from my seat in the audience.
    When I said I felt safe with Foreman on board ... I was thinking about the plane and any potential hijackers. I didn't give much thought to what he might do to me. Besides ... he was dressed to the nines.
     
  14. Laurens

    Laurens Senior member

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    Amsterdam
    [​IMG]
    *Snip*
     
  15. GiltEdge

    GiltEdge Senior member

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    Men returning RTW shirts to the MTM dept. Men bringing RTW shirts to the MTM dept. to have re-collared and cuffed and demanding the same fabric and do not understand they are different factories in different countries. MTM items that were remade, not because they were made wrong but because the customer was unhappy with the house fit and they refuse to pick them up because I called them on their work number, which their file stated was their preferred number....well we got your credit card number. People that want MTM black suits. People that demand discounts because they order 3 shirts, which is the minimum. And people that argue that they know more about clothes than we do...and that is why they are wearing single vented blue suits with boat shoes. Customers that insult your own style. Customers that claim your MTM or Bespoke clothes were not made for you but thrifted and you put your name on the label at the store.
     
  16. mack11211

    mack11211 Senior member

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    Brooklyn USA
    I sell mostly over the internet, which gives people great license to act like jerks (perhaps you’ve noticed!) but most of the customers are great.

    Most.

    Worst was man who bought a Brooks Brothers topcoat, a chesterfield maybe, from the time when Brooks coats had two labels: One at the back of the neck, usually gold on blue, and another in black on white in the inside right pocket with the size stamped on it. This coat lacked the neck label something I had regrettably neglected to note in the listing, but the one inside the pocket confirmed the maker.

    Bought, paid for shipped, and then without forewarning: negative feedback and a long series of ALL CAPS messages that begin with the accusations of fraud and of peddling counterfeit goods. He demands his money back immediately.. I go to great pains to even send the pic of the inner label for authentification by Brooks staff, and post a thread somewhere on this forum. Of course at this point he doesn’t want to listen and considers the matter closed. Coat is never returned. I keep the money.

    Fun fact: he worked in communications.

    Strangest fact: googling revealed he’d gone into cardiac arrest in the past few years; a safety officer’s fast response had been commended in a way that left a record on the internet. I was soooooo tempted to suggest that this fury was bad for the heart….but chose the high rode instead, amping up the cheerfulness with every response and finally leaving “I’m sure you are enjoying your AUTHENTIC Brooks Brothers coat!” as feedback.
     
  17. SuitMyself

    SuitMyself Senior member

    Messages:
    978
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    Mar 23, 2008

    Men returning RTW shirts to the MTM dept. Men bringing RTW shirts to the MTM dept. to have re-collared and cuffed and demanding the same fabric and do not understand they are different factories in different countries. MTM items that were remade, not because they were made wrong but because the customer was unhappy with the house fit and they refuse to pick them up because I called them on their work number, which their file stated was their preferred number....well we got your credit card number. People that want MTM black suits. People that demand discounts because they order 3 shirts, which is the minimum. And people that argue that they know more about clothes than we do...and that is why they are wearing single vented blue suits with boat shoes. Customers that insult your own style. Customers that claim your MTM or Bespoke clothes were not made for you but thrifted and you put your name on the label at the store.


    Oh God, this is gold, Jerry! GOLD!!
     
  18. CDFS

    CDFS Senior member

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    I inherited it, it was from my great-great grandfather (atleast that's what I've been told.
    I think they are hideous and I would never wear it (not that it fits my boney pianist fingers.)

    But I think people who have a fake new one are just pretending to come from an important family.
    Why else would you wear one? It's not like people seal their letters with their family mark these days.


    It's clear such rings and the heritage they imply are of no import to you.
     
  19. Laurens

    Laurens Senior member

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    It's clear such rings and the heritage they imply are of no import to you.

    That Message you quoted did not really came out very well.
    I have learned something new today:
    I should not be on SF.net at four in the morning after watching American entertainment.

    As for Signet rings, I know what heritage they imply and that is why I think it is silly if a person orders a new signet ring without weapon or a new signet ring with a "new" family weapon when you are not a patrician or are not from Noble descent. Those people are just trying to make other people think that they have heritage.
    I am a patrician and many branches in my family have noble titles. I think the history associated with the Signet ring I own is amazing but I do not like to wear it; it does not fit me (in size and looks).
    That said in modern Holland titles like patrician mean nothing to at least 90% of the population.
     
  20. Metlin

    Metlin Senior member

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    That Message you quoted did not really came out very well. I have learned something new today: I should not be on SF.net at four in the morning after watching American entertainment. As for Signet rings, I know what heritage they imply and that is why I think it is silly if a person orders a new signet ring without weapon or a new signet ring with a "new” family weapon when you are not a patrician or are not from Noble descent. Those people are just trying to make other people think that they have heritage. I am a patrician and many branches in my family have noble titles. I think the history associated with the Signet ring I own is amazing but I do not like to wear it; it does not fit me (in size and looks). That said in modern Holland titles like patrician mean nothing to at least 90% of the population.
    Ahh, the cheek of them muggles, eh? My great grandfather had a signet ring made -- not because he was of noble descent (he was not) -- but because he wanted to. Now, 3 generations later, the signet ring with the monogram of our family name is now mine. And it certainly has a history associated with it -- he had it made when he was a sailor in the East India Company and subsequently served in the Royal Navy, and he's had some interesting adventures and great stories. But since none of us are "patricians" by your definition, or even mere noblemen (you see, some of us were fortunate enough to be born in countries that have no titles), does that invalidate our ability to use said signet rings? After all, if I created a signet ring today and passed one on to my future progeny, it acquires history and becomes a part of their heritage. I think nobility was overthrown for a reason.
     

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