Chase Hamilton
Active Member
- Joined
- Feb 1, 2007
- Messages
- 42
- Reaction score
- 0
What is up with Netflix?
Two years ago, when I first joined, I got all my movies overnight.
Now, it takes sometimes as long as three days to receive the next movie in my queue.
Half of them show up unplayable, or the wrong title is in the sleeve.
Their customer service used to be good, now it sucks. Customer service blames everything on "The Post Office" and advises their customers to call them regarding shipping issues. Hey, I thought that was Netflix's job!
I voiced some of these concerns to a supervisor in their customer service call center and she hung up on me.
I can't understand how a service that was once so great is now so screwed up...
Kind Regards,
Chase
Two years ago, when I first joined, I got all my movies overnight.
Now, it takes sometimes as long as three days to receive the next movie in my queue.
Half of them show up unplayable, or the wrong title is in the sleeve.
Their customer service used to be good, now it sucks. Customer service blames everything on "The Post Office" and advises their customers to call them regarding shipping issues. Hey, I thought that was Netflix's job!
I voiced some of these concerns to a supervisor in their customer service call center and she hung up on me.
I can't understand how a service that was once so great is now so screwed up...
Kind Regards,
Chase