What happened to Malford of London?

[clee1982]

His stuff is definitely not as good as before, and pricing is not as good (not really their problem, more of a sourcing problem)

 

[Nolkan]

And annoying.

I admire people who, despite the lack of contact with the seller, would wait patiently for a few weeks and wouldn't try different methods of contact. And finally, they would accept clothes that don't fit on them, as part of an apology.

I'm glad you didn't have problems shopping in Malford. But try to understand people who had such problems.

 

[MalfordOfLondon]

I admire people who, despite the lack of contact with the seller, would wait patiently for a few weeks and wouldn't try different methods of contact. And finally, they would accept clothes that don't fit on them, as part of an apology.

I'm glad you didn't have problems shopping in Malford. But try to understand people who had such problems.

Hi Nolkan,

Just to clarify, we have not asked you to accept the wrong goods by way of an apology. We have refunded you in full, along with the money you have lost in the currency conversion and advised you that you can keep the incorrect items as a gesture of good will.

I appreciate the kind words from other members but the truth is that there was an unacceptable delay in getting back to this customer and we do apologise for that.

Hopefully now this situation has been resolved and if anybody else has had issues with orders or communication, please pm me or send an email and we will get back to you in a timely fashion.

 

[othertravel]

Hi Nolkan,

Just to clarify, we have not asked you to accept the wrong goods by way of an apology. We have refunded you in full, along with the money you have lost in the currency conversion and advised you that you can keep the incorrect items as a gesture of good will.

I appreciate the kind words from other members but the truth is that there was an unacceptable delay in getting back to this customer and we do apologise for that.

Hopefully now this situation has been resolved and if anybody else has had issues with orders or communication, please pm me or send an email and we will get back to you in a timely fashion.

I think we all got annoyed because the demands were starting to get a little ridiculous. That said, seems like you went above and beyond to fix it.

 

[Nolkan]

Just to clarify, we have not asked you to accept the wrong goods by way of an apology. We have refunded you in full, along with the money you have lost in the currency conversion and advised you that you can keep the incorrect items as a gesture of good will.

That's right. However, I haven't yet received the difference resulting from currency conversion.

But I also want to explain to othertravel (and Patrick R) that I don't want things that don't suit me.
The user othertravel probably doesn't know that when the user Wild Strawberry Rabbit described in the affiliate thread his problems, you wrote back that he got extra money (it turned out that it was probably a few euros or GBP, which he still had to spend).
I don't want you to write later that, as part of an apology, you gave me things that in the real world would not be useful to me anyway, and that everything was fine. Because it would sound like you would give me something extra, when in reality we just just settled for what I spent.

 

[MalfordOfLondon]

That's right. However, I haven't yet received the difference resulting from currency conversion.

But I also want to explain to othertravel (and Patrick R) that I don't want things that don't suit me.
The user othertravel probably doesn't know that when the user Wild Strawberry Rabbit described in the affiliate thread his problems, you wrote back that he got extra money (it turned out that it was probably a few euros or GBP, which he still had to spend).
I don't want you to write later that, as part of an apology, you gave me things that in the real world would not be useful to me anyway, and that everything was fine. Because it would sound like you would give me something extra, when in reality we just just settled for what I spent.

Hi Nolkan,

I do not understand fully what you are saying here but rest assured your original payment has been refunded in full and also you can keep the items we sent you in error by way of an apology.

I have received your email regarding the money you have lost in currency conversion from the refund and have requested that to be paid to you via PayPal. If you are saying this has not happened, I will of course chase this up for you.

I can understand your frustration with the order but sometimes, mistakes do happen and I am trying to recompensate you in the only way I have available.

Kind regards

 

[Nolkan]

I have received your email regarding the money you have lost in currency conversion from the refund and have requested that to be paid to you via PayPal. If you are saying this has not happened, I will of course chase this up for you.

I didn't want to pay back by paypal. I didn't pay via paypal but with a credit card.
Can you show the screen of this email?

I can understand your frustration with the order but sometimes, mistakes do happen and I am trying to recompensate you in the only way I have available.

I do not want any additional compensation, I am only asking for a refund of my money.

 

[SpooPoker]

Its getting old and you sound like a giant crybaby.

 

[Patrick R]

I am only asking for a refund of my money.

You demanded he send a courier to you to pick up the product. Do you think we can't read what you wrote?

 

[Mr. Six]

Give the free stuff to a friend or family member, or donate it to a charity that helps people seeking work but can't afford workplace-appropriate clothing.

 

[dapperclassic]

Hi Malford - I sent you a message a couple of days ago about stock availability - did you receive it?

Cheers

 

[Nolkan]

Yesterday I received all the money for an unfinished order. The case was completed.

 

[SuitedDx]

This is one of those threads maybe mods would consider removing... it started one way and just went south. No real benefit to the Forum...

 

[Luigi_M]

Maybe, instead, the thread might remain but being used for its original purpose: allowing a good dealer to show his goods and the customers to ask questions and give opinions and advice.
This way, I think, it would be so useful.
Don't you think so sir?

 

[rossyl]

All sorted