Washington Mutual- Worst Customer Service Ever!

[ghulkhan]

My WaMu credit cards billing address was/is of my home in MD. I lost my card about a month ago so I had called them to send me a new one. I had to change my billing address to my NYC address. I received the card in NYC and tried to activate it when the person who was activating it told me that my address was not my NYC address. So I told him my MD address and he said my address had not been changed from MD to NY. Anyways, he activates it. Within a few days of using the card (at cvs and one restaurant for a total of 50 bucks) I receive a call from the fraud department saying that I had changed my address and they need to verify my identity. They ask me my questions about what county I lived in, street addresses etc. Three. Apparently I answered one or more wrong so they had to send me a verification letter to my maryland address and they said it would take 7-10 days. My mail is being forwarded to NYC and it takes about 7-10 days for mail to be forwarded. I never received the letter at my NYC address and my parents never received it in MD. So I called customer service Sunday evening and explained the situation. The person on the phone said this was a problem and he would have someone call me back from another department with 48 hours. Its been 48 hours, so I called customer service again. The lady on the phone was like yes we sent you a letter however sir you need to understand it takes 7-10 days to receive it. So I asked her when the ltter was sent to which she replies the 28th of september. Then I asked her date it was to which she replies the 22nd. I asked what month. To which shes like sir do you not know the date today? So I tell her that I do but I just want to make sure she does because its been almost a month since the letter was sent out and it is no where insight. I also told her that I had called sunday evening and spoke to a guy who seemed like he had no idea what he was doing (he said that he could not see the letter being sent out from their database but if I had not received one he could pass me on to someone who can unblock the card). To this she replies well why dont you just walk to into a Wamu and have them take care of it. I tried that 3 weeks ago. They said they cannot help me with that. They only take payments on credit cards...I told her this but she keeps insisting that its the only option. I ask if I can just send in a utility bill or something to which she says no sir please just go to a WaMu. So ten minutes later I am WaMu (different branch from where I was before) where the people tell me again that they only take payments and I need to talk to customer service over the phone. I find this absolutely ridiculous....

Its really pissing me off. I cant even close the damn account now because they wont let me.

 

[robin]

Duh.

 

[sho'nuff]

where's that photo of Colin Powell ??

 

[JetBlast]

Originally Posted by sho'nuff

where's that photo of Colin Powell ??

I'm not gonna read all that ****!!

 

[crazyquik]

I'll just send you mine.

Yesterday I recieved two brand new WaMu credit cards in the mail that I didn't ask for. Perhaps they are reissues from a card I quit using years ago? All I had to do was peel off the sticker, call, and activate. Maybe I'll send them back and ask them for one with Jamie Dimon on it

 

[SoCal2NYC]

Idiot. (not wamu)

 

[jdcpa]

You know with customer service like that they really ought to go bankrupt.

....oh wait