letmefly
Senior Member
- Joined
- Aug 20, 2009
- Messages
- 247
- Reaction score
- 2
This is somewhat of a long story but here it goes. I bought a Hermes belt (with what turned out to be fake documentation) from a UK seller a while back and upon receiving it immediately recognized it as a fake. Since I consider this hassle with fakes on ebay a plague I decided to make a stand and instead of sending the item back to the seller for a cashback ("hey I tried to scam you and failed so how about you spend time and money on sending the item back and lets call it even") I opened a claim with Paypal and followed their procedure regarding fakes.
Unfortunately this meant the trouble of going to the Hermes store and having the item shipped to Paris but what the hell - right should be right. It also takes at least three months which I checked with Paypal and they said this was fine. They will shut the case down meanwhile but once I get the proper documentation I use that to appeal and get my money back. I was quite surprised by the fact that the case during this time will look like it was decided to the scammers advantage and that he might withdraw the money meanwhile. "No worries" said Paypal, "even if he would withdraw the money you will get it from us (because of our buyer protection policy) and then it will be our (paypals) problem of getting the money from the scammer". Fine.
After some months passes I get the (very nice actually) certificate from Hermes Paris stating that the belt indeed is fake and talk yet again with Paypal. They tell me how to upload the document so that the can open the appeal which is done during the call and the appeal is finally open. The promised 72 hours passes but still no reply. I give a call to Paypal and the make an additional note regarding the document in question to make certain things get done in the correct manner. A few more days passes and when I log into Paypal I notice that they have decided the case against me as the document was not produced within their original time frame. Amazing.
I guess we've all known that Ebay and Paypal don't really care about fakes being sold but I guess now it is offical. Even if you go to a store and follow their procedure to produce the information Paypal requires they will still side with the seller of the fake item.
Unfortunately this meant the trouble of going to the Hermes store and having the item shipped to Paris but what the hell - right should be right. It also takes at least three months which I checked with Paypal and they said this was fine. They will shut the case down meanwhile but once I get the proper documentation I use that to appeal and get my money back. I was quite surprised by the fact that the case during this time will look like it was decided to the scammers advantage and that he might withdraw the money meanwhile. "No worries" said Paypal, "even if he would withdraw the money you will get it from us (because of our buyer protection policy) and then it will be our (paypals) problem of getting the money from the scammer". Fine.
After some months passes I get the (very nice actually) certificate from Hermes Paris stating that the belt indeed is fake and talk yet again with Paypal. They tell me how to upload the document so that the can open the appeal which is done during the call and the appeal is finally open. The promised 72 hours passes but still no reply. I give a call to Paypal and the make an additional note regarding the document in question to make certain things get done in the correct manner. A few more days passes and when I log into Paypal I notice that they have decided the case against me as the document was not produced within their original time frame. Amazing.
I guess we've all known that Ebay and Paypal don't really care about fakes being sold but I guess now it is offical. Even if you go to a store and follow their procedure to produce the information Paypal requires they will still side with the seller of the fake item.