My second time with a new Volvo...first it was an S40, now an S60...had the car about a year and a half now. I find the customer service at my Volvo dealer (Edison) to be pitiful but love the cars. Do any of you have suggestions for NYC Volvo dealers where their customer service is decent? Today they made my pregnant wife wait there all morning w/out offering her a loaner while they fixed stuff and did a routine oil change...do I expect too much from a $35,000 car? What are your Volvo experiences?