- Apr 20, 2020
- Reaction score
I agree with you when it comes to Japanese retail experience. but actually it's not just in Japan, but Japanese people in general take hospitality and customer service to a different level, very self sacrifical, professional and knowledgable. Just came back from NYC (nothing to see there). ended up going to woodbury commons outlet about an hour upstate. they have some incredible outlets there, but namely I was going there for the Loro Piana store and Brunello Cuccinelli. anyway, the attendant at cuccinelli was a nice japanese lady who was very accommodating in a way that didn't make you feel embarassed about checking the price tags, which I knew were still going to be very high with these brands, my mother wanted to buy a pair of pants and had never bought the brand before, so she immediately recommended that she try one one, bringing in several sizes. She offered us bottled water and was noticeably disinfecting surfaces routinely in our prescence, we even chatted up about how we both visted Assisi and details of the brand. very different from the cold, hover over you attendant at loro, who for her this was merely a 9-5. (she knew nothing about what made Vicuna so special) btw they had a vicuna jacket going for 11k down from 26k, goddamn beautiful and unfortunately my phone died so I could take a pic.Japanese retail is on another level in terms of customer experience. Visvim Exposition in LA is more akin to shopping on rodeo drive (or other luxury stores) than typical Japanese retail. If you’re one of their main clients, they’ll be buddy buddy with you. otherwise they maintain this elitist, gatekeeper attitude that makes it difficult for people that are genuinely interested in the brand, the store, or anything in between, to enjoy the experience of shopping and getting to know the brand. It’s why I personally don’t buy anything from them anymore and basically just through other authorized retailers.