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Viola MIlano Customer Service

Discussion in 'Classic Menswear' started by professorclee, Dec 9, 2015.

  1. professorclee

    professorclee Senior member

    Messages:
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    Jul 26, 2015
    I had initially posted a query here asking about Viola Milano's customer service as I was awaiting a tie and hadn't gotten a status update on my order for some time. I have since heard from the CEO himself and was told the item was backordered. I was issued a refund. Given the response, I plan to order more ties.
     
    Last edited: Dec 20, 2015
  2. Jay Suave

    Jay Suave Well-Known Member

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    May 18, 2013
    I have mixed feelings about their customer service, as it can be quite slow to get a response at times.
     
  3. GeoffreyB

    GeoffreyB Active Member

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    Apr 10, 2015
    I had placed an order back about a month and a half ago. I had ordered four ties and received only three. I requested for a refund and up to this date and time I still have not received a refund for the tie even though they said they would. I saw some really nice ties over at Vanda Fine Clothing. I will be taking my business there.
     
  4. Jay Suave

    Jay Suave Well-Known Member

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    May 18, 2013
    They included some scented promo pamphlets with my last order. Needless to say that my cashmere ties now smell of someone else's perfume...I'm not a happy camper
     
    Last edited: Jan 23, 2016
    1 person likes this.
  5. Jay Suave

    Jay Suave Well-Known Member

    Messages:
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    May 18, 2013
    I had a similar experience, I ordered 3 ties and only received 2. No refund to date and the email responses are getting slower and slower.
     
  6. professorclee

    professorclee Senior member

    Messages:
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    Jul 26, 2015
    Agree about the strong cologne. I have to air the ties out for a week. I always include a "special request" note with my order saying "no perfume as I am allergic" but there is always scent in the package anyway.
     
    Last edited: Jan 23, 2016
    1 person likes this.
  7. Jay Suave

    Jay Suave Well-Known Member

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  8. SartodiNapoli

    SartodiNapoli Senior member

    Messages:
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    Nov 15, 2013
    This is incredible!

    Not only their quality leaves a lot to be desired but send to a customer what seems a returned tie from other or maybe the one who does the packages is a lady that oils the ties after perfume and cream her hands. This is totally avoided on serious tiemakers as well as smoking on the making.

    I suffer deep chemistry allergy and that can knock out me.

    I have warned tons of times about this Pittiesque born ibrands.
     
  9. Jay Suave

    Jay Suave Well-Known Member

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    May 18, 2013
    I was on IG today and found this:

    • iype@violamilano your customer service is terrible. I have emailed you several times to complain that you have not delivered all the items I ordered. I am still short one item valued euro 100.
    • I will keen writing on these posts until you either fulfil your order fully or refund my money.. My order number is Order #18360. People don't buy from this site.. They are dishonest..!!!!!
    https://www.instagram.com/p/BCI-Brfsqdd/?taken-by=violamilano

    [​IMG]
     
  10. Jay Suave

    Jay Suave Well-Known Member

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    [​IMG]
     
    Last edited: Feb 23, 2016
  11. GeoffreyB

    GeoffreyB Active Member

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    Give it time. They won't be around too much longer.
     
  12. Jay Suave

    Jay Suave Well-Known Member

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    They seem to have quite the marketing team... 203K "followers"... Don't get me wrong, I like their products, but there seems to be very little accountability
     
  13. GeoffreyB

    GeoffreyB Active Member

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    Apr 10, 2015
    It's true they do have good ties. It's unfortunate that their business model regarding consumers appears to be broken. I am not sure how long that will last. Eventually it will catch up with them if it continues.
     
  14. professorclee

    professorclee Senior member

    Messages:
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    Jul 26, 2015
    I have taught effective professional communication for business, and my suggestion to VM was to concentrate on their customer service. This is, in many ways, the heart of successful companies.
     
  15. GeoffreyB

    GeoffreyB Active Member

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    Apr 10, 2015
    Very true, indeed.
     
  16. Timmy Johnson

    Timmy Johnson New Member

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    Jun 8, 2016
    I agree on you. they need to do something about this.
     
  17. Jay Suave

    Jay Suave Well-Known Member

    Messages:
    68
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    May 18, 2013
    Care to share your story?
     

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