Viberg Boots

Discussion in 'Streetwear and Denim' started by ysb, Feb 9, 2011.

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  1. the shivman

    the shivman Senior member

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    Yea those look like ass, I'd send them back ASAP and demand a refund on my shipping tbh.
     




  2. JohnnyLaw

    JohnnyLaw Senior member

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    FWIW, I think the boots look great. I like the fact that they use a different, much thinner, leather for the tongue. It's more comfortable that way. They chose a different but complimentary colour and the result is very nice.
     


  3. Kashiwa

    Kashiwa Senior member

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  4. indigoeagle

    indigoeagle Senior member

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    It's annoying that they didn't make the boots as agreed upon. But like the others say, I think it looks alright. Especially once you put laces in.
    I'm sure the contrast between the tongue and the boot won't be so big then if you do that.
    Perhaps they can make up for it by paying back some amount.
     


  5. Kashiwa

    Kashiwa Senior member

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    I'm not understanding what happen here. The boots are icy mocha cxl right? I think they use the icy mocha cxl for tongues, so why was that not an option?
     


  6. meso

    meso Senior member

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  7. dotcomzzz

    dotcomzzz Senior member

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    that was what I had asked for, and both wendy and brett said it was not part of their standard options, namely the options you have online when you activate their ms pain inspired 'custom boot builder', lol. But they said they would make an exception by splitting the ice mocha leather so it was thin enough to use for the tongues. The leather has to be pliable enough to conform to your feet', and also thin enough that it doesn't gouge your feet or create this massive hump since it's a gusseted tongue and is being folded over itself when the boot is laced up. Basically they said yes we'll do it the way you want—the whole boot including the tongue out of ice mocha. Then what came in the mail.



    Thanks, but that's just it: they chose a different color for me. At no point in the process did they shoot me an email saying, "Hey we're having trouble splitting this ice mocha for the tongues, can you pick a different color for the tongue?". I would have considered my options. I ordered a cheeseburger and got a plain burger. Standard practice is to say to the customer we're out of cheese what would you like instead, at which point I would have gotten up and left the restaurant as in said to Wendy ok I'd like to cancel my order. She very likely knew this, especially since I even called her long distance to make sure we were on the same page about the tongues being ice mocha. They decided to go ahead and make the boots with the standard tongue on the off chance I would accept the choice they made for me. No. It doesn't work like that.



    I know. They went back two days ago and I asked for a refund.

    Guys, what I'm trying to say at the end of all this is if you're one of the people who wants that very nice looking boondocker boot, I recommend getting clarification from them on what the tongue will look like. Because very likely that picture is of a sample boot with an ice mocha tongue, a very sharp looking boot indeed, albeit a boot that will never be made for you with the tongue as shown.
     


  8. iotan

    iotan Senior member

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    ^^^ Have you contacted them yet? It seems feasible that it was just an innocent mistake. I would think that is at least as likely an explanation as them actively deciding to disregard your request without telling you. I am sure it seems unlikely that they would somehow overlook the customization when you made the effort to stress it multiple times. However, it seems quite possible to me that the people involved in the actual production of your boot may have not received or have overlooked the customization note (or even misapplied it to someone else's order).
     


  9. dotcomzzz

    dotcomzzz Senior member

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    I emailed Wendy as soon as they arrived. Her reply:

    I am sorry about your reaction to the boot. However the tongue we had tried to use the ice mocha leather and split it down to work, however everytime it was split, it came out uneven or not strong enough to be used on this part, we definatly can not use it at full or even half the thickness as we can not sew it into the edges or tuck it in proper and it will create buldges that would kill your feet. it just wouldne fit under our machine posts at that thickness. So the outcome came to a different type of leather for the tongue. there was no choice in the matter.

    Sincerley Wendy

    The end about there not being a choice is where the smoke leaves my ears. It's too bad cause putting aside whether the boots look good or not, they just let the ball hit the floor with the servicing of its customer part.
     
    Last edited: Nov 23, 2012


  10. brendan80

    brendan80 Member

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    Looks awesome! I want a pair!!! or two!!! :)

    -Brendan
     


  11. dotcomzzz

    dotcomzzz Senior member

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    got the refund on the service boots this week. Brett even emailed me asking if there was anything he could do to remedy the situation. A nice gesture for sure, but the wait time for a new pair wasn't feasible.
     


  12. Find Finn

    Find Finn Senior member

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    Looks fine to me and you don't really see the difference when they are laced.

    What size are you?
     


  13. meso

    meso Senior member

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    Okay, moving on from the tale of the tongue freakout..
     


  14. dotcomzzz

    dotcomzzz Senior member

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    mmm. hmmm.

    a 12 @ find finn.
     


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