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Very weird experience with B. Nelson... What is your experience with them?

Discussion in 'Classic Menswear' started by cypi2, Feb 8, 2016.

  1. cypi2

    cypi2 Senior member

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    Your trust in B. Nelson echoes what I have read on SF.

    Yes, I definitely agree I should have done this over the phone rather than through email. I think email turned out to be a terrible medium in this case, and, coupled with my inexperience doing this over email/the internet it led to this unfortunate outcome.

    .
     
  2. sparrow

    sparrow Senior member

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    Yelp reviews have been so so

    Great or poor

    Have they went down hill over time ?
     
  3. cypi2

    cypi2 Senior member

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    You have a point. One cobbler in the area where I live answered my inquiry and proposed I stop by to show me his work. I just received a pair of Carmina, and, I intend to do just what you suggest: Go see and talk to that cobbler and eventually give me him a shot at this pair of Carmina.

    I wanted to try B. Nelson because of the raving reviews I've read about him on SF, and, I found the fact that he also offered this mailing service convenient.
     
    Last edited: Feb 9, 2016
  4. cypi2

    cypi2 Senior member

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    Hmm... I have had surprises with Yelp reviews although I still look at them. But, my experience has been that, in general, reviews on forums such as SF are better (more detailed, less general) than those found on Yelp.
     
  5. SilchasRuin

    SilchasRuin Member

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    Maybe worth sending an email to him mentioning that you didnt realize how your email could have been misunderstood, that you didnt mean to come across the way he interpreted it (ie, clarify your position), and say you respect his decision, and toss in a "seems to be my loss, everything on SF has me convinced you are a great cobbler and i would have liked to work with you". Just leave it at that.

    Maybe he'll meet you half-way? Nothing to lose.
     
  6. brax

    brax Senior member

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    I'm really sorry that this didn't work out because you seem like a very reasonable person and B Nelson does excellent work. Maybe a simple request for "flush, metal, toe taps" and identifying which Topy soles you wanted would have sufficed. Telling him what you want rather than how you want it done would have worked out. I'm sure that if this were done in person it would have worked out but thus are the perils of Internet communication.
     
  7. cypi2

    cypi2 Senior member

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    First of all, a big thank you to you all who participated to this thread: Your reactions and advice have been most helpful to me in understanding how the way I presented things in the email I forwarded to B. Nelson prompted his answer.

    Yes, this is an idea. At least, I can let B. Nelson know that I did not mean to come across the way I did. Whether or not he answers to me is not important at this point. I messed up and probably lost him, but, with your help, I got something positive out of this experience even if to my regret B. Nelson might not work on my shoes.
     
    2 people like this.
  8. cypi2

    cypi2 Senior member

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    As a follow up and conclusion to this story, I thought it'd be worth mentioning that I had asked B. Nelson if he could explain his turning me down.

    He actually did, and, he did confirm all the reasons that you mentioned. So, your analyses were right on the money.

    I also wanted to mention this here because I really appreciated the fact that he took some of his time to answer me and to explain.

    And, I believe this is another testament to B. Nelson's professionalism and to all the good that has been said about him on this forum.

    Not having him work on my shoes is definitely my loss!

    I'll do better next time. I know what to do and what not to do now.
     
    Last edited: Feb 11, 2016
  9. SuitedDx

    SuitedDx Senior member

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    Gentlemanly of you to mention this. I'm sure things will work out all around.
     
  10. Kuro

    Kuro Senior member

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  11. cypi2

    cypi2 Senior member

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    Well… I thought there would not be any follow up to this story, but, I was wrong:

    I thanked B. Nelson for taking the time to explain his turning me down. I let him know this was my first time doing this through email. I admitted that I had messed up. I told him that I completely understood his decision after reading your comments and that I respected it.

    B. Nelson answered me and explained that there is a distinction between spending time with a customer which he does not mind doing (a case in point since he was spending time with me while I was not even his customer), and wasting time. He added that if we had an understanding, he’d be willing to start over with me.

    I answered back that I did understand him and, that as far as I am concerned, I just wanted some thin sole guards and flush toe taps to be installed on my shoes, and, that I believe he is the right cobbler to ask this.

    After this exchange, B. Nelson said he understood I had made a mistake and he accepted to work on my shoes.

    As Poloboy mentioned, nowadays, most companies will take the easy way out. And, it is extremely rare to find one that gives their customers the attention B. Nelson has given me (and what’s more, while I was not even a customer and I had given him all the signs that I meant problems). And, it is even more uncommon to find businesses that try to understand their customers.

    B. Nelson does not take the easy way out and does try to understand his customers, and, I believe this is truly invaluable!

    After a very awkward and embarrassing start, I am happy that B. Nelson will be my cobbler and that I will be supporting his business. He certainly deserves it.

    Those who recommended him were right: B. Nelson is a class act!
     
    Last edited: Feb 14, 2016
    7 people like this.
  12. SilchasRuin

    SilchasRuin Member

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    That's good news! Glad to know it worked out for you.
     
  13. cypi2

    cypi2 Senior member

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    Thanks! I am glad too and I sent my first order to B.Nelson yesterday.
     

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