Vendors - Client Email Behavior

[mensimageconsultant]

This is directed at vendors out there. If others read and respond, that too is fine.

It's frustrating to reply to website visitor emails and then wait for future communication. Especially, if for example, it's about a purchase that was made and has yet to be completed (report delivered). Has the email reached its destination? Is it in the wrong folder (commercial email hell) where people should be looking and don't? Do people just not log in to their accounts often? To avoid seeming unprofessional (as though nothing was done before), how many days to wait before sending another message?

 

[why]

Originally Posted by mensimageconsultant

This is directed at vendors out there. If others read and respond, that too is fine.

It's frustrating to reply to website visitor emails and then wait for future communication. Especially, if for example, it's about a purchase that was made and has yet to be completed (report delivered). Has the email reached its destination? Is it in the wrong folder (commercial email hell) where people should be looking and don't? Do people just not log in to their accounts often? To avoid seeming unprofessional (as though nothing was done before), how many days to wait before sending another message?

It depends on the money, really. I've had to deal with a lot of vendors in the past few months and I quickly realized that if they were slow it'd be a bear to work with them and I went elsewhere.

That said, emails are not phone calls and are generally not bothersome because they're easily deleted. People who work with email every day assuredly check their email every day. If there's a time constraint involved you might want to be more assertive and send the message more often. If not, relax a bit and resend in a few days.

It's a tough question to answer. I personally know of very few people who respond negatively to multiple emails in a week.